Mercy Health Services
Milwaukee, WI · Medicare and Medicaid-certified nursing home (CCN 525414) · 60 certified beds
Health inspection: 3 · Quality measures: 2 · Staffing: 2
Federal fines: 2 totaling $47,753
Phone: (414) 383-3699 · Verify on Medicare Care Compare ↗
Mercy Health Services holds a CMS overall rating of 3 stars, which is at the Wisconsin state average of about 2.98 stars. Its health inspection rating is 3 stars and its staffing rating is 2 stars.
Mercy Health Services reports total nurse staffing of about 3.73 hours per resident per day, including 0.64 RN hours per resident per day, with a staffing rating of 2 stars from CMS. Nursing staff turnover is reported at 62.3%.
Mercy Health Services has 2 federal fines on record totaling $47,753.00, with no payment denials. CMS does not indicate an abuse icon or Special Focus program status for this facility based on the data provided.
About this facility
Mercy Health Services is a 60-bed skilled nursing facility in Milwaukee, Wisconsin, with an average of 44.1 residents. It is organized as a for-profit corporation and is certified to accept both Medicare and Medicaid, having first been approved for participation on October 8, 1988.
CMS's Care Compare tool gives Mercy Health Services an overall rating of 3 stars, which is at the state average for Wisconsin (2.98). The facility's health inspection rating is 3 stars, its quality measure rating is 2 stars, and its staffing rating is 2 stars.
On staffing, CMS reports total nurse staffing of 3.73 hours per resident per day, including 0.64 RN hours per resident per day. Nursing staff turnover is reported at 62.3%.
Regarding its penalty record, CMS shows 2 federal fines totaling $47,753.00 for this facility. There are no payment denials on record. CMS does not list an abuse icon or Special Focus program designation for this facility in the provided data.
Mercy Health Services is part of the North Shore Healthcare chain, which operates 59 facilities nationally with an average CMS rating of 2.7 stars. Ownership has not changed in the past 12 months, so current ratings reflect the present operator.
Families evaluating this facility should review the full inspection history and quality measures directly on Medicare Care Compare, as this profile reflects only the data provided as of the most recent CMS update.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Mercy Health Services has an overall rating of 3 stars, which is at the Wisconsin state average of 2.98 stars.
Does this facility accept Medicare, Medicaid, or both?
Yes, Mercy Health Services is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.73 hours per resident per day, with 0.64 RN hours per resident per day; nursing turnover is 62.3%, and the staffing rating from CMS is 2 stars.
Does this facility have federal fines or penalties on record?
Yes, CMS lists 2 fines totaling $47,753.00, with no payment denials on record.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The provided data does not indicate an abuse icon or Special Focus program designation for this facility.
How large is this facility and how many residents live there?
Mercy Health Services has 60 certified beds and an average of 44.1 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the North Shore Healthcare chain, which operates 59 facilities nationally with an average rating of 2.7 stars.
How long has this facility been Medicare/Medicaid certified?
The facility was first approved for Medicare/Medicaid participation on October 8, 1988.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus three component ratings — health inspections (3 stars), quality measures (2 stars), and staffing (2 stars) — which combine to form the overall 3-star rating.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided data does not specify service lines; contact the facility at 4143833699 and verify current offerings on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 4143833699 to arrange a visit and verify conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the facility's current record at https://www.medicare.gov/care-compare/details/nursing-home/525414?state=WI.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.