Nhc Healthcare, West Plains
West Plains, MO · Medicare and Medicaid-certified nursing home (CCN 265155) · 114 certified beds
Health inspection: 5 · Quality measures: 4 · Staffing: 4
Federal fines: none on current record
Phone: (417) 256-0798 · Verify on Medicare Care Compare ↗
NHC Healthcare, West Plains has a CMS overall rating of 5 stars, above the Missouri state average of 2.51 stars, with a 5-star health inspection rating and a 4-star staffing rating.
NHC Healthcare, West Plains reports 3.54 total nurse hours per resident per day, including 0.62 RN hours per resident per day, with a staffing turnover rate of 47.7% and a 4-star staffing rating from CMS.
NHC Healthcare, West Plains has no federal fines on record and no payment denials, and CMS does not display an abuse icon or Special Focus designation for this facility.
About this facility
NHC Healthcare, West Plains is a Medicare and Medicaid certified nursing home located in West Plains, Howell County, Missouri. The facility is certified for 114 beds and has an average daily census of 70.4 residents. It is operated under a for-profit corporate ownership structure and has been certified since January 27, 1982. Ownership has not changed in the past 12 months.
According to CMS Care Compare data, NHC Healthcare, West Plains holds an overall rating of 5 stars, above the Missouri state average of 2.51 stars. Its component ratings are: Health Inspection 5 stars, Quality Measures 4 stars, and Staffing 4 stars.
Total nurse staffing hours average 3.54 hours per resident per day, including 0.62 RN hours per resident per day. Nursing staff turnover is reported at 47.7%.
CMS records show no federal fines on record for this facility, no payment denials, and no abuse icon displayed. The facility is not listed under CMS's Special Focus program, which designates homes with a history of persistent quality problems that face increased federal oversight.
This facility is part of National Healthcare Corporation, a chain of 69 facilities nationwide with an average chain rating of 4.0 stars.
Data sourced from CMS Care Compare; figures represent the most recently published CMS data vintage.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
It has a 5-star overall CMS rating, above Missouri's state average of 2.51 stars.
Does this facility accept Medicare, Medicaid, or both?
It accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.54 hours per resident per day, including 0.62 RN hours, with staff turnover of 47.7% and a 4-star staffing rating.
Does this facility have federal fines or penalties on record?
No, CMS records show zero fines and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, the facility does not have the CMS abuse icon and is not in the Special Focus program.
How large is this facility and how many residents live there?
It is certified for 114 beds with an average daily census of 70.4 residents.
Who owns this facility — and is it part of a chain?
It is a for-profit corporation and part of National Healthcare Corporation, a chain of 69 facilities averaging a 4.0 star rating.
How long has this facility been Medicare/Medicaid certified?
It has been certified since January 27, 1982.
What do the four different CMS star ratings mean?
CMS rates facilities on Overall, Health Inspection, Quality Measures, and Staffing; this facility scores 5, 5, 4, and 4 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
The data provided does not specify service types; contact the facility at 4172560798 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 4172560798 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can review current details at https://www.medicare.gov/care-compare/details/nursing-home/265155?state=MO.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.