The Friendly Home
Rochester, NY · Medicare and Medicaid-certified nursing home (CCN 335476) · 200 certified beds
Health inspection: 3 · Quality measures: 5 · Staffing: 4
Federal fines: none on current record
Phone: (585) 381-1600 · Verify on Medicare Care Compare ↗
The Friendly Home has an overall CMS rating of 4 out of 5 stars, above the New York state average of about 3 stars. Its health inspection rating is 3 stars and its staffing rating is 4 stars.
The Friendly Home reports total nurse staffing of about 4.34 hours per resident per day, including roughly 0.51 RN hours per resident per day, with a nursing staff turnover rate of 45.4%. CMS gives this facility a staffing rating of 4 out of 5 stars.
The Friendly Home has no federal fines on record and no payment denials on record, according to CMS data. No abuse icon or Special Focus status is indicated for this facility in the data provided.
About this facility
The Friendly Home is a non-profit corporation-owned nursing home in Rochester, New York (Monroe County), certified for Medicare and Medicaid since 1976. The facility is certified for 200 beds, with an average of 169.1 residents.
According to CMS Care Compare, The Friendly Home holds an overall star rating of 4 out of 5, which is above the New York state average of 3.03. This overall score reflects four component ratings: a health inspection rating of 3 stars, a quality measures (QM) rating of 5 stars, and a staffing rating of 4 stars.
Nurse staffing data reported to CMS show total nurse staffing of 4.34 hours per resident per day, including 0.51 RN hours per resident per day. Nursing staff turnover is reported at 45.4%.
On penalties, CMS records show no federal fines on record for this facility (0 fines totaling $0.00) and no payment denials on record.
No abuse icon is indicated in the provided data, and no Special Focus Facility status is indicated for The Friendly Home. Ownership has not changed in the past 12 months according to CMS records.
No chain affiliation data was provided for this facility.
This profile is based on CMS Care Compare data; families should verify current details directly on Medicare Care Compare before making a decision, as ratings and penalty records can change over time.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
The Friendly Home has an overall rating of 4 out of 5 stars, above the New York state average of 3.03 stars.
Does this facility accept Medicare, Medicaid, or both?
The Friendly Home is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 4.34 hours per resident per day, including 0.51 RN hours per resident per day, with a 45.4% nursing turnover rate; CMS rates staffing 4 out of 5 stars.
Does this facility have federal fines or penalties on record?
No. CMS records show no federal fines (0 fines totaling $0.00) and no payment denials on record.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No abuse icon or Special Focus Facility status is indicated for The Friendly Home in the available CMS data.
How large is this facility and how many residents live there?
The Friendly Home is certified for 200 beds, with an average daily population of about 169.1 residents.
Who owns this facility — and is it part of a chain?
The Friendly Home is owned by a non-profit corporation; no chain affiliation data was provided.
How long has this facility been Medicare/Medicaid certified?
The facility was first approved for Medicare/Medicaid certification on January 1, 1976.
What do the four different CMS star ratings mean?
CMS publishes an overall rating along with three component ratings — health inspections (3 stars here), staffing (4 stars), and quality measures (5 stars) — which combine to form the overall score.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the provided CMS data; contact the facility at 5853811600 and verify on Medicare Care Compare.
What should I look for when touring this facility?
Tour details are not covered in the CMS data provided; contact the facility at 5853811600 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can review The Friendly Home's current record at https://www.medicare.gov/care-compare/details/nursing-home/335476?state=NY.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.