The Heritage Center
Morristown, TN · Medicare and Medicaid-certified nursing home (CCN 445215) · 197 certified beds
Health inspection: 2 · Quality measures: 5 · Staffing: 2
Federal fines: none on current record
Phone: (423) 581-5100 · Verify on Medicare Care Compare ↗
The Heritage Center has a CMS overall star rating of 3 out of 5, which is at the Tennessee state average of 3.0. Its health inspection rating is 2 stars and its staffing rating is 2 stars.
The Heritage Center reports total nurse staffing of about 3.64 hours per resident per day, including 0.65 RN hours per resident per day, with a staffing star rating of 2 out of 5. Nursing staff turnover is reported at 37.4%.
The Heritage Center has no federal fines on record, with $0.00 in total fines and no payment denials reported by CMS. There is no abuse icon flagged for this facility and it is not currently in the CMS Special Focus program.
About this facility
The Heritage Center is a for-profit nursing home in Morristown, Hamblen County, Tennessee, certified for Medicare and Medicaid since January 1989. It is licensed for 197 beds and currently serves an average of 115.9 residents.
According to CMS Care Compare, The Heritage Center holds an overall star rating of 3 out of 5, which is at the Tennessee state average of 3.0. This overall score is made up of four component ratings: a Health Inspection rating of 2 stars, a Quality Measures rating of 5 stars, and a Staffing rating of 2 stars.
Nurse staffing data show total nurse staffing of 3.64 hours per resident per day, including 0.65 RN hours per resident per day. Nursing staff turnover is reported at 37.4%.
On the penalty front, CMS records show no federal fines on record for this facility, with $0.00 in total fines and no payment denials. There is no abuse icon flagged and the facility is not currently in the Special Focus program.
The Heritage Center is part of the Life Care Centers Of America chain, which operates 194 facilities nationally with an average chain rating of 3.4 stars. There has been no change in ownership in the past 12 months, so current ratings reflect the present operator.
This profile is based on data from CMS Medicare Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
The Heritage Center has an overall rating of 3 out of 5 stars, which is at the Tennessee state average of 3.0.
Does this facility accept Medicare, Medicaid, or both?
The Heritage Center is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.64 hours per resident per day, including 0.65 RN hours, with a staffing star rating of 2 out of 5; nursing turnover is 37.4%.
Does this facility have federal fines or penalties on record?
No, CMS records show no federal fines on record, $0.00 in total fines, and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, CMS does not display an abuse icon for this facility, and it is not listed in the Special Focus program.
How large is this facility and how many residents live there?
The Heritage Center is certified for 197 beds and has an average of 115.9 residents.
Who owns this facility — and is it part of a chain?
It is a for-profit corporation and part of the Life Care Centers Of America chain, which has 194 facilities nationally with an average rating of 3.4 stars.
How long has this facility been Medicare/Medicaid certified?
The facility was first approved for Medicare/Medicaid certification on January 3, 1989.
What do the four different CMS star ratings mean?
CMS rates facilities on Health Inspections (2 stars here), Staffing (2 stars), Quality Measures (5 stars), and an Overall rating (3 stars) combining these components.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the CMS data provided; contact the facility at 4235815100 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The provided CMS data does not cover tour details; contact the facility at 4235815100 and verify on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the facility's full current record at https://www.medicare.gov/care-compare/details/nursing-home/445215?state=TN.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.