West Oaks Nursing & Rehabilitation
Houston, TX · Medicare and Medicaid-certified nursing home (CCN 675454) · 136 certified beds
Health inspection: 4 · Quality measures: 3 · Staffing: 2
Federal fines: none on current record
Phone: (281) 558-1166 · Verify on Medicare Care Compare ↗
West Oaks Nursing & Rehabilitation has a CMS overall rating of 4 out of 5 stars, above the Texas state average of 2.65 stars. Its health inspection rating is 4 stars and its staffing rating is 2 stars.
West Oaks Nursing & Rehabilitation reports total nurse staffing of 3.37 hours per resident per day, including 0.42 RN hours per resident per day, with a staffing turnover rate of 24.7% and a CMS staffing rating of 2 stars.
West Oaks Nursing & Rehabilitation has no federal fines on record, with 0 fines totaling $0.00 and 0 payment denials. CMS does not display an abuse icon for this facility, and it is not part of the Special Focus Facility program.
About this facility
West Oaks Nursing & Rehabilitation is a Medicare and Medicaid certified nursing home located in Houston, Harris County, Texas. The facility has been certified since February 1995 and is licensed for 136 beds, with an average of 111.4 residents. It is operated under a for-profit corporate ownership structure and has not changed ownership in the past 12 months, so current ratings reflect the present operator.
According to CMS Care Compare, West Oaks holds an overall rating of 4 out of 5 stars, which is above the Texas state average of 2.65 stars. The health inspection rating is 4 stars, the quality measure (QM) rating is 3 stars, and the staffing rating is 2 stars.
CMS-reported nurse staffing data show total nurse hours per resident per day of 3.37, including 0.42 RN hours per resident per day, with a nursing staff turnover rate of 24.7%.
Regarding penalties, CMS records show 0 federal fines totaling $0.00 and 0 payment denials for payment — that is, no federal fines on record for this facility. There is no abuse icon flagged for this facility, and it is not listed in CMS's Special Focus Facility program.
West Oaks is part of the Touchstone Communities chain, which operates 25 facilities nationally with an average CMS rating of 2.9 stars across the chain, placing this individual location above its chain average.
Data sourced from CMS Medicare Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
West Oaks has a CMS overall rating of 4 out of 5 stars, above the Texas state average of 2.65 stars.
Does this facility accept Medicare, Medicaid, or both?
It accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.37 hours per resident per day, with 0.42 RN hours per resident per day and a 24.7% nursing turnover rate; the CMS staffing rating is 2 stars.
Does this facility have federal fines or penalties on record?
No, CMS records show 0 fines totaling $0.00 and 0 payment denials — no federal fines on record.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, this facility does not have the CMS abuse icon flagged and is not in the Special Focus Facility program.
How large is this facility and how many residents live there?
West Oaks has 136 certified beds and an average of 111.4 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the Touchstone Communities chain, which has 25 facilities nationwide with an average CMS rating of 2.9 stars.
How long has this facility been Medicare/Medicaid certified?
It has been certified since February 24, 1995.
What do the four different CMS star ratings mean?
CMS publishes an overall rating along with separate ratings for health inspections, staffing, and quality measures; West Oaks scores 4, 4, 2, and 3 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not provided in the CMS data; contact the facility at 2815581166 and verify on Medicare Care Compare.
What should I look for when touring this facility?
This is not addressed in the CMS data; contact the facility at 2815581166 to arrange a tour.
How do I verify this facility's current record on Medicare Care Compare?
You can review the most current data at https://www.medicare.gov/care-compare/details/nursing-home/675454?state=TX.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.