Willow Brook Rehabilitation And Healthcare Center
Kutztown, PA · Medicare and Medicaid-certified nursing home (CCN 395680) · 140 certified beds
Health inspection: 2 · Quality measures: 5 · Staffing: 1
Federal fines: 1 totaling $8,281
Phone: (610) 683-6220 · Verify on Medicare Care Compare ↗
Willow Brook Rehabilitation And Healthcare Center has a CMS overall rating of 2 out of 5 stars, below the Pennsylvania state average of about 3 stars. Its health inspection rating is 2 stars and its staffing rating is 1 star.
Willow Brook reports total nurse staffing of about 3.49 hours per resident per day, including roughly 0.49 RN hours per resident per day, with a 1-star CMS staffing rating. Nursing staff turnover is reported at 41.4%.
Willow Brook has 1 federal fine on record totaling $8,281.00 and no payment denials. CMS does not display an abuse icon for this facility and it is not listed in the Special Focus Facility program.
About this facility
Willow Brook Rehabilitation And Healthcare Center is a 140-bed skilled nursing facility in Kutztown, Berks County, Pennsylvania, with an average daily census of 130.7 residents. The facility has been Medicare- and Medicaid-certified since 1984 and is operated as a for-profit limited liability company. It is part of the Prestige Healthcare Administrative Services chain, which includes 15 facilities averaging a 3.2-star overall rating chain-wide.
According to CMS Care Compare, Willow Brook holds an overall star rating of 2 out of 5, below the Pennsylvania state average of 2.97. Component ratings include a 2-star health inspection rating, a 5-star quality measure rating, and a 1-star staffing rating. Reported nurse staffing totals 3.49 hours per resident per day, of which 0.49 hours are provided by registered nurses. Nursing staff turnover is reported at 41.4%.
On penalties, CMS records show 1 federal fine totaling $8,281.00 and no payment denials on record. No abuse icon is displayed for this facility, and it is not currently listed under CMS's Special Focus Facility program, which flags homes as persistently underperforming and subject to increased inspection scrutiny. Ownership has not changed in the past 12 months, so current ratings reflect the present operator.
Families evaluating this facility for a parent should review the full inspection history and current staffing detail directly on Medicare Care Compare, as star ratings and staffing figures are updated periodically. Data reflected here is sourced from CMS Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Willow Brook has a 2-star overall CMS rating, below the Pennsylvania state average of 2.97.
Does this facility accept Medicare, Medicaid, or both?
Yes, it is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.49 hours per resident per day, with 0.49 RN hours per resident per day, a 1-star staffing rating, and 41.4% nursing turnover.
Does this facility have federal fines or penalties on record?
Yes, CMS records 1 fine totaling $8,281.00 and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, CMS does not display an abuse icon for this facility, and it is not in the Special Focus Facility program.
How large is this facility and how many residents live there?
It has 140 certified beds with an average daily census of 130.7 residents.
Who owns this facility — and is it part of a chain?
It is a for-profit LLC operated within the Prestige Healthcare Administrative Services chain, which has 15 facilities averaging a 3.2-star rating.
How long has this facility been Medicare/Medicaid certified?
It has been certified since November 7, 1984.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus separate ratings for health inspections, staffing, and quality measures; Willow Brook scores 2, 2, 1, and 5 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
The data provided does not specify service types; contact the facility at 6106836220 or check Medicare Care Compare for details.
What should I look for when touring this facility?
This data does not cover tour details; contact the facility at 6106836220 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can review current ratings and inspection reports at https://www.medicare.gov/care-compare/details/nursing-home/395680?state=PA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.