Ballad Health Homecare - Norton
Norton, VA · Medicare-certified home health agency (CCN 497068)
Patient survey (HHCAHPS): 5★
Serves: 31 ZIP codes (is yours included? →) · Phone: (276) 973-9481 · Verify on Medicare Care Compare ↗
Ballad Health Homecare - Norton holds a 4.5-star CMS quality rating, above the Virginia state average of 3.5, and a 5-star patient survey rating. These figures come from CMS Care Compare data.
Ballad Health Homecare - Norton offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 31 ZIP codes from its Norton, Virginia office.
Yes, Ballad Health Homecare - Norton is Medicare-certified, with CCN 497068, certified since May 8, 1986, so eligible home health services are covered under Medicare when ordered by a doctor. No additional benefit details are provided beyond this certification fact.
About this agency
Ballad Health Homecare - Norton is a Medicare-certified home health agency based in Norton, Virginia, serving 31 ZIP codes in the surrounding area. The agency has been Medicare-certified since May 8, 1986, and operates under non-profit ownership.
Services offered include Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
According to CMS Care Compare data, Ballad Health Homecare - Norton holds a CMS quality star rating of 4.5 out of 5, which is above the Virginia state average of 3.5 stars. The agency's patient survey star rating is 5 out of 5, reflecting patient experience feedback collected through CMS surveys.
CMS quality measures show that this agency provided timely initiation of care in 100.00% of cases, meaning patients began receiving home health services promptly after referral. Additionally, 94.31% of patients showed improvement in their ability to walk or move around, based on CMS outcome measures.
These figures come from CMS Care Compare data and reflect the most recently published data vintage available at the time of this profile's creation. Families and referring clinicians can verify current ratings and measures directly on Medicare Care Compare before making care decisions. This profile does not include cost information, as CMS does not publish pricing data for home health agencies.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Ballad Health Homecare - Norton is Medicare-certified (CCN 497068) and has been since May 8, 1986, so eligible home health services are covered under Medicare when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency holds a 4.5-star CMS quality rating, which is above the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a 5-star patient survey rating according to CMS Care Compare data.
How do I check this agency's quality and staffing record?
You can verify current ratings and measures directly on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/497068?state=VA.
What areas and ZIP codes does this agency serve?
The agency serves 31 ZIP codes from its office in Norton, Virginia.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 31 this agency reports serving.
What questions should I ask before hiring this agency?
Contact the agency at (276) 973-9481 to ask about specific staffing, availability, and care plans, and verify quality data on Medicare Care Compare.
What is the difference between home health care and non-medical home care?
This data does not address that distinction; contact the agency at (276) 973-9481 for clarification on the types of care they provide.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since May 8, 1986.
Who owns this agency — for-profit, non-profit, or government?
The agency is non-profit owned.
How much does home health care cost and who pays?
Cost information is not published by CMS; contact the agency at (276) 973-9481 to discuss payment and coverage details.
How do I contact this agency to start care?
You can reach Ballad Health Homecare - Norton at (276) 973-9481 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 05/08/1986. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.