Franklin County Public Health Services Chha
Malone, NY · Medicare-certified home health agency (CCN 337086)
Patient survey (HHCAHPS): 4★
Serves: 22 ZIP codes (is yours included? →) · Phone: (518) 481-1710 · Verify on Medicare Care Compare ↗
Franklin County Public Health Services CHHA holds a 3-star CMS quality rating, below the New York state average of 3.5, but a 4-star patient survey rating. This mix means quality measures are somewhat below state peers while patient-reported experience is rated highly.
Franklin County Public Health Services CHHA offers Nursing Care, Physical Therapy, and Home Health Aide services. It serves 22 ZIP codes from its office in Malone, New York.
Yes, Franklin County Public Health Services CHHA is Medicare-certified, with CCN 337086, certified since 1966, so eligible home health services are covered under Medicare when ordered by a doctor. No additional benefit details are available beyond this certification fact.
About this agency
Franklin County Public Health Services CHHA is a government-owned, Medicare-certified home health agency based in Malone, New York, certified since July 1, 1966. The agency offers Nursing Care, Physical Therapy, and Home Health Aide services to patients across a service area covering 22 ZIP codes.
According to CMS Care Compare data, Franklin County Public Health Services CHHA holds a 3-star overall quality rating, which falls below the New York state average of 3.5 stars. Its patient survey star rating is 4 stars, reflecting patient-reported experiences of care collected through CMS surveys.
CMS quality measures indicate that 99.77% of patients began receiving care in a timely manner after referral, and 84.58% of patients showed improvement in their ability to walk or move around during the episode of care. These figures come from CMS's published home health quality measures.
As a government-operated agency, Franklin County Public Health Services CHHA is administered under public health authority rather than as a for-profit or non-profit private entity. Families researching this agency are encouraged to review the most current ratings and measures directly on Medicare Care Compare, as CMS data is updated periodically and this profile reflects a specific data vintage.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Franklin County Public Health Services CHHA is Medicare-certified (CCN 337086), so eligible home health services are covered under Medicare when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 3-star CMS quality rating, which is below the New York state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a 4-star patient survey rating based on CMS-collected patient experience data.
How do I check this agency's quality and staffing record?
You can review current ratings and measures on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/337086?state=NY.
What areas and ZIP codes does this agency serve?
The agency serves 22 ZIP codes from its base in Malone, New York.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 22 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about specific staff availability, care schedules, and language capabilities by contacting the agency directly at (518) 481-1710, since this information isn't in CMS data.
What is the difference between home health care and non-medical home care?
Home health care, like the nursing, physical therapy, and aide services this agency provides, involves medical care ordered by a doctor, whereas non-medical home care typically covers non-clinical support; CMS data does not detail non-medical services here.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since July 1, 1966.
Who owns this agency — for-profit, non-profit, or government?
This agency is government-owned.
How much does home health care cost and who pays?
CMS does not publish specific cost figures; contact the agency at (518) 481-1710 and verify coverage details on Medicare Care Compare.
How do I contact this agency to start care?
You can reach Franklin County Public Health Services CHHA at (518) 481-1710 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 07/01/1966. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.