Pivot Point Homecare Services Llc
Westborough, MA · Medicare-certified home health agency (CCN 227588)
Patient survey (HHCAHPS): 2★
Serves: 96 ZIP codes (is yours included? →) · Phone: (508) 873-1358 · Verify on Medicare Care Compare ↗
Pivot Point Homecare Services holds a 4.5-star CMS quality rating, above the Massachusetts state average of 3 stars, but its patient survey rating is 2 out of 5. These ratings come from CMS Care Compare data and reflect two different measures of agency performance.
Pivot Point Homecare Services offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide care. It serves 96 ZIP codes from its Westborough, Massachusetts office.
Yes, Pivot Point Homecare Services LLC is Medicare-certified, with CCN 227588, certified since May 13, 2014, so eligible home health services are covered under Medicare when ordered by a doctor. Coverage details depend on individual Medicare benefits and physician orders.
About this agency
Pivot Point Homecare Services LLC is a Medicare-certified home health agency based in Westborough, Massachusetts, certified since May 13, 2014 (CCN 227588). The agency is organized as a proprietary (for-profit) business.
Pivot Point offers a full range of home health services, including Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide support.
According to CMS Care Compare data, Pivot Point Homecare Services holds a CMS quality star rating of 4.5 out of 5, which is above the Massachusetts state average of 3 stars. Its patient survey star rating is 2 out of 5, reflecting patient experience feedback collected separately from the clinical quality measures. Among its outcome measures, CMS data shows 94.42% of patients received timely initiation of care, and 100.00% of patients showed improvement in their ability to walk or move around during the measurement period reported by CMS.
The agency serves a broad geographic area, covering 96 ZIP codes from its Westborough, MA office.
These figures reflect the most recent CMS Care Compare data vintage available at the time of listing and are subject to periodic updates by CMS. Prospective clients should verify current ratings and service details directly on Medicare Care Compare or by contacting the agency.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Pivot Point Homecare Services LLC is Medicare-certified (CCN 227588, certified since May 13, 2014), so eligible home health services are covered when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
Pivot Point holds a 4.5-star CMS quality rating, above the Massachusetts state average of 3 stars.
What do patients say about this agency in the CMS patient survey?
The agency's patient survey star rating is 2 out of 5, according to CMS Care Compare data.
How do I check this agency's quality and staffing record?
You can view current ratings and measures on Medicare Care Compare at the agency's listing page (CCN 227588).
What areas and ZIP codes does this agency serve?
Pivot Point serves 96 ZIP codes from its Westborough, Massachusetts office.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 96 this agency reports serving.
What questions should I ask before hiring this agency?
Ask about current staffing, specific service availability, and how care plans are coordinated with your physician; contact the agency at (508) 873-1358 for details not covered in CMS data.
What is the difference between home health care and non-medical home care?
Home health care, like the skilled nursing and therapy services this agency provides, is medical care ordered by a doctor, whereas non-medical home care involves non-clinical assistance such as companionship; the data provided does not cover non-medical care details.
How long has this agency been Medicare-certified?
Pivot Point Homecare Services LLC has been Medicare-certified since May 13, 2014.
Who owns this agency — for-profit, non-profit, or government?
The agency is organized as a proprietary, for-profit business.
How much does home health care cost and who pays?
CMS Care Compare does not publish cost figures; contact the agency at (508) 873-1358 to discuss payment and coverage details.
How do I contact this agency to start care?
You can reach Pivot Point Homecare Services LLC at (508) 873-1358 or review its listing on Medicare Care Compare for more information.
Data: CMS Care Compare (Jul2026 refresh); certified since 05/13/2014. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.