Sentara Home Care Services
Newport News, VA · Medicare-certified home health agency (CCN 497294)
Patient survey (HHCAHPS): 4★
Serves: 66 ZIP codes (is yours included? →) · Phone: (757) 736-0700 · Verify on Medicare Care Compare ↗
Sentara Home Care Services holds a 3-star CMS quality rating, which is below the Virginia state average of 3.5 stars, but it has a 4-star patient survey rating. Families should weigh both figures together when considering this agency.
Sentara Home Care Services offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 66 ZIP codes from its office in Newport News, Virginia.
Yes, Sentara Home Care Services is Medicare-certified, with CCN 497294, certified since May 1, 1984, so eligible home health services are covered under Medicare when ordered by a doctor. This certification status can be verified on the CMS Care Compare website.
About this agency
Sentara Home Care Services is a Medicare-certified home health agency based in Newport News, Virginia, certified since May 1, 1984. The agency is organized as a non-profit entity and offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
According to CMS Care Compare data, Sentara Home Care Services holds a CMS quality star rating of 3 out of 5, which falls below the Virginia state average of 3.5 stars. The agency's patient survey star rating is 4 out of 5, reflecting patient feedback collected through the CMS Home Health CAHPS survey.
CMS data also reports that 97.84% of patients began care in a timely manner after referral, and 79.95% of patients showed improvement in their ability to walk or move around during the course of care. These figures are part of the CMS quality measures used to evaluate home health agencies nationally.
Sentara Home Care Services reports serving 66 ZIP codes from its Newport News, Virginia office, indicating a broad regional service area. All ratings and performance figures cited here are drawn from CMS Care Compare data; prospective patients and caregivers should verify current figures directly on Care Compare, as CMS updates this data periodically.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Sentara Home Care Services is Medicare-certified (CCN 497294, certified since May 1, 1984), so Medicare covers eligible home health services when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
Sentara Home Care Services has a CMS quality star rating of 3, which is below the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a patient survey star rating of 4 out of 5, based on CMS Home Health CAHPS survey data.
How do I check this agency's quality and staffing record?
You can review detailed quality and staffing data on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/497294?state=VA.
What areas and ZIP codes does this agency serve?
The agency reports serving 66 ZIP codes from its Newport News, Virginia office.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 66 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about current staffing levels, specific service availability, and updated quality measures by calling the agency at (757) 736-0700 or checking Medicare Care Compare.
What is the difference between home health care and non-medical home care?
Home health care, like the skilled nursing and therapy services this agency provides, is medically ordered care, whereas non-medical home care typically involves non-clinical assistance; the data provided does not detail non-medical home care offerings for this agency.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since May 1, 1984.
Who owns this agency — for-profit, non-profit, or government?
Sentara Home Care Services is organized as a non-profit agency.
How much does home health care cost and who pays?
Cost information is not published in CMS data; contact the agency at (757) 736-0700 or check Medicare Care Compare for coverage and payment details.
How do I contact this agency to start care?
You can contact Sentara Home Care Services at (757) 736-0700 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 05/01/1984. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.