Southampton Memorial Home Health
Franklin, VA · Medicare-certified home health agency (CCN 497463)
Patient survey (HHCAHPS): 5★
Serves: 23 ZIP codes (is yours included? →) · Phone: (757) 569-6360 · Verify on Medicare Care Compare ↗
Southampton Memorial Home Health holds a 3-star CMS quality rating, below the Virginia state average of 3.5, but it earns a 5-star patient survey rating. This suggests strong patient-reported satisfaction even though its overall quality star rating trails the state average.
Southampton Memorial Home Health offers Nursing Care, Physical Therapy, and Occupational Therapy. It serves 23 ZIP codes from its office in Franklin, Virginia.
Yes, Southampton Memorial Home Health is Medicare-certified, with CCN 497463, certified since December 11, 1992, so eligible home health services are covered under Medicare when ordered by a doctor. This certification status can be verified directly on Medicare Care Compare.
About this agency
Southampton Memorial Home Health is a Medicare-certified home health agency based in Franklin, Virginia, certified since December 11, 1992. It is organized as a proprietary (for-profit) agency and offers Nursing Care, Physical Therapy, and Occupational Therapy services.
According to CMS Care Compare data, Southampton Memorial Home Health holds a CMS quality star rating of 3, which falls below the Virginia state average of 3.5 stars. Despite this, the agency's patient survey star rating is 5, the highest possible, reflecting positive patient-reported experiences captured in the CMS survey data.
On specific quality measures reported by CMS, the agency shows a timely initiation of care rate of 98.00%, meaning care began promptly for the large majority of patients. Additionally, 86.42% of patients demonstrated improvement in walking or moving around during the course of home health care, based on CMS-reported outcomes.
The agency serves a coverage area spanning 23 ZIP codes from its Franklin, Virginia office. All ratings and measures cited here are drawn from CMS Care Compare data; prospective patients and caregivers should confirm current figures directly on Care Compare, as CMS updates this data periodically. This profile does not include cost information, as CMS does not publish agency-specific pricing.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Southampton Memorial Home Health is Medicare-certified (CCN 497463) and has been since December 11, 1992, so Medicare covers eligible home health services when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, and Occupational Therapy.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 3-star CMS quality rating, which is below the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a 5-star patient survey rating, the highest possible score in CMS's patient experience survey data.
How do I check this agency's quality and staffing record?
You can review current ratings and measures at the CMS Care Compare page: https://www.medicare.gov/care-compare/details/home-health/497463?state=VA.
What areas and ZIP codes does this agency serve?
The agency serves 23 ZIP codes from its office in Franklin, Virginia.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 23 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about current staffing, scheduling availability, and specific care plans; contact the agency at (757) 569-6360 and verify details on Medicare Care Compare, as this data is not included in CMS's public records.
What is the difference between home health care and non-medical home care?
Home health care, like the nursing and therapy services this agency provides, involves skilled medical care ordered by a doctor, whereas non-medical home care typically covers personal assistance without clinical treatment; the data provided does not detail non-medical care options.
How long has this agency been Medicare-certified?
Southampton Memorial Home Health has been Medicare-certified since December 11, 1992.
Who owns this agency — for-profit, non-profit, or government?
The agency is organized as a proprietary, for-profit entity.
How much does home health care cost and who pays?
CMS does not publish cost figures for individual agencies; contact the agency at (757) 569-6360 and verify coverage details with Medicare or your insurance provider.
How do I contact this agency to start care?
You can reach Southampton Memorial Home Health at (757) 569-6360.
Data: CMS Care Compare (Jul2026 refresh); certified since 12/11/1992. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.