Welcome Homecare
Richmond, VA · Medicare-certified home health agency (CCN 497455)
Patient survey (HHCAHPS): 5★
Serves: 129 ZIP codes (is yours included? →) · Phone: (804) 745-0054 · Verify on Medicare Care Compare ↗
Welcome Homecare holds a 2.5-star CMS quality rating, below the Virginia average of 3.5 stars, but it has a 5-star patient survey rating. This suggests patients report a strong experience even though its overall quality score trails the state average.
Welcome Homecare offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 129 ZIP codes from its office in Richmond, Virginia.
Yes, Welcome Homecare is Medicare-certified, with CCN 497455, certified since October 20, 1992, so eligible home health services are covered under Medicare when ordered by a doctor. This certification status is confirmed through CMS Care Compare records.
About this agency
Welcome Homecare is a Medicare-certified home health agency based in Richmond, VA, certified since October 20, 1992. The agency is organized as a proprietary (for-profit) entity and offers a full range of home health services, including Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide support.
According to CMS Care Compare data, Welcome Homecare holds an overall quality star rating of 2.5 stars, which is below the Virginia state average of 3.5 stars. However, the agency's patient survey star rating is 5 stars, the highest possible score, reflecting patient-reported experience data collected by CMS.
CMS data also reports that 90.91% of patients received timely initiation of care, and 82.48% of patients showed improvement in walking or moving around during their episode of care. These figures are drawn from the CMS Care Compare dataset and represent a specific data vintage published by CMS; figures may be updated periodically.
Welcome Homecare reports serving 129 ZIP codes from its Richmond, VA office, indicating a broad regional service area. Families interested in confirming current ratings, staffing details, or service availability should consult the official CMS Care Compare listing directly, as this profile reflects only the data provided at the time of writing.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Welcome Homecare is Medicare-certified (CCN 497455, certified since 10/20/1992), so eligible home health services ordered by a doctor are covered under Medicare.
What services does this agency offer?
Welcome Homecare offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
Welcome Homecare has a 2.5-star CMS quality rating, which is below the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a 5-star patient survey rating, the highest possible score in CMS Care Compare data.
How do I check this agency's quality and staffing record?
You can review Welcome Homecare's full quality and staffing data on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/497455?state=VA.
What areas and ZIP codes does this agency serve?
Welcome Homecare reports serving 129 ZIP codes from its office in Richmond, VA.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 129 this agency reports serving.
What questions should I ask before hiring this agency?
Ask about current staffing, specific service availability, and how they coordinate with your physician; contact the agency at (804) 745-0054 and verify details on Medicare Care Compare.
How long has this agency been Medicare-certified?
Welcome Homecare has been Medicare-certified since October 20, 1992.
Who owns this agency or or government?
Welcome Homecare is a proprietary (for-profit) agency.
How much does home health care cost and who pays?
Specific cost figures are not published by CMS; contact the agency at (804) 745-0054 for cost details and verify coverage rules on Medicare Care Compare.
How do I contact this agency to start care?
You can reach Welcome Homecare at (804) 745-0054 to inquire about starting care.
What percentage of patients received timely initiation of care?
CMS data shows 90.91% of Welcome Homecare's patients received timely care initiation.
What percentage of patients improved in walking or moving around?
CMS data shows 82.48% of patients showed improvement in walking or moving around while under this agency's care.
Data: CMS Care Compare (Jul2026 refresh); certified since 10/20/1992. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.