Ballad Health Hospice
Abingdon, VA · Medicare-certified hospice (CCN 491542)
CMS process measure: 99.47 (state average 96.57 — above state average)
Serves: 43 ZIP codes (is yours included? →) · Phone: (276) 619-4500 · Verify on Medicare Care Compare ↗
Ballad Health Hospice has a 4-star family caregiver rating on CMS Care Compare, with 86% of surveyed caregivers saying they would definitely recommend it. Its composite process score of 99.47 is above the Virginia state average of 96.57.
Ballad Health Hospice serves 43 ZIP codes from its Abingdon, Virginia office in Washington County.
Yes, Ballad Health Hospice is Medicare-certified (CCN 491542, since 1996); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Ballad Health Hospice is a non-profit hospice provider based in Abingdon, Virginia, serving families in Washington County. It has been Medicare-certified since August 23, 1996, meaning it has provided hospice services under Medicare oversight for decades.
According to CMS Care Compare's CAHPS family caregiver survey data, Ballad Health Hospice earned a 4-star caregiver rating. Among families surveyed, 86% said they would definitely recommend this hospice to others, and 85% rated their overall experience of care between 9 and 10 on a 10-point scale. These figures reflect the direct experiences of family caregivers of patients who received care from this hospice.
On CMS's composite process measure, which reflects how consistently a hospice delivers key components of care, Ballad Health Hospice scored 99.47, which is above the Virginia state average of 96.57. CMS reports this hospice's care index score as 10, and notes that visits occurred in the last days of life for 19.1% of patients, based on CMS data.
Ballad Health Hospice's service area, as reported to CMS, spans 43 ZIP codes, indicating a fairly broad reach from its Abingdon office.
The Medicare hospice benefit covers hospice care for eligible patients. All figures in this profile come from CMS Care Compare data; families are encouraged to verify current details directly on Care Compare or by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Ballad Health Hospice is Medicare-certified (CCN 491542) since August 23, 1996, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Ballad Health Hospice received a 4-star family caregiver rating, with 86% of caregivers saying they would definitely recommend it and 85% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Ballad Health Hospice's composite process score is 99.47, which is above the Virginia state average of 96.57, according to CMS data.
What areas and ZIP codes does this hospice serve?
CMS data shows Ballad Health Hospice serves 43 ZIP codes from its Abingdon, Virginia location in Washington County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 43 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Ballad Health Hospice is a non-profit organization; ownership type doesn't directly determine care quality, but CMS reports it as part of provider information.
How long has this hospice been Medicare-certified?
Ballad Health Hospice has been Medicare-certified since August 23, 1996.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure when a patient has a life-limiting illness, typically with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up all care, but rather a change in its goals.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; please contact Ballad Health Hospice at (276) 619-4500 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin hospice care with Ballad Health Hospice, contact them directly at (276) 619-4500 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may wish to ask about caregiver survey ratings, quality measures, service area, and how care is coordinated; contact Ballad Health Hospice at (276) 619-4500 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can verify Ballad Health Hospice's current CMS data at https://www.medicare.gov/care-compare/details/hospice/491542?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.