Bristol Hospice - East Bay
Pleasanton, CA · Medicare-certified hospice (CCN 921543)
CMS process measure: 99.1 (state average 93.41 — above state average)
Serves: 171 ZIP codes (is yours included? →) · Phone: (925) 446-4004 · Verify on Medicare Care Compare ↗
Bristol Hospice - East Bay has a 2-star CMS CAHPS caregiver rating, with 77% of family caregivers saying they would definitely recommend it. Its CMS composite process score of 99.10 is above the California state average of 93.41.
Bristol Hospice - East Bay serves 171 ZIP codes from its Pleasanton, California office in Alameda County.
Yes, Bristol Hospice - East Bay is Medicare-certified, with CCN 921543, certified since November 16, 2016. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Bristol Hospice - East Bay is a for-profit hospice based in Pleasanton, California, serving families in Alameda County and the surrounding region. It has been Medicare-certified since November 16, 2016, under CCN 921543.
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave this hospice an overall rating of 2 stars. Among respondents, 77% said they would definitely recommend this hospice, and 76% rated their experience 9 or 10 on a 10-point scale. These figures reflect the experiences of caregivers who completed the survey and are published by CMS.
On the CMS composite process measure, which reflects the consistency of core hospice care processes, Bristol Hospice - East Bay scored 99.10, which is above the California state average of 93.41. CMS also reports a care index score of 10 for this hospice, and that 50.4% of patients received visits in the last days of life, based on CMS claims data.
Bristol Hospice - East Bay's service area, as reported to CMS, spans 171 ZIP codes, indicating a broad reach from its Pleasanton office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures in this profile come from CMS Care Compare data; families should confirm current details directly with the hospice or on Care Compare, as CMS updates its data periodically.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Bristol Hospice - East Bay is Medicare-certified (CCN 921543) since November 16, 2016, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data shows a 2-star overall caregiver rating, with 77% of caregivers saying they would definitely recommend this hospice and 76% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.10, above the California state average of 93.41; CMS also lists a care index score of 10 and reports that 50.4% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Bristol Hospice - East Bay, located in Pleasanton, Alameda County, California, serves 171 ZIP codes according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 171 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a for-profit hospice. Ownership type does not by itself determine quality of care; CMS survey and process measures offer more specific insight.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since November 16, 2016.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
No. Hospice means shifting focus from curing an illness to comfort, symptom relief, and quality of life; patients can still receive treatment for other conditions and can leave hospice if their situation changes.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings; contact Bristol Hospice - East Bay at (925) 446-4004 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe intake steps; contact Bristol Hospice - East Bay at (925) 446-4004 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how quality measures compare to state averages, service area coverage, and how care needs are addressed—information you can review here and confirm directly with the hospice.
How do I verify this hospice on Medicare Care Compare?
You can view Bristol Hospice - East Bay's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/921543?state=CA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.