Brookhaven Hospice
Marlborough, MA · Medicare-certified hospice (CCN 221586)
CMS process measure: 96.22 (state average 95.51 — at state average)
Serves: 166 ZIP codes (is yours included? →) · Phone: (508) 820-4800 · Verify on Medicare Care Compare ↗
Brookhaven Hospice has a CAHPS family caregiver rating of 4 stars, with 85% of caregivers saying they would definitely recommend it. Its CMS composite process score of 96.22 is at the Massachusetts state average of 95.51.
Brookhaven Hospice serves 166 ZIP codes from its Marlborough, Massachusetts office in Worcester County. Families can contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Brookhaven Hospice is Medicare-certified (CCN 221586), certified since 2008. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Brookhaven Hospice is a for-profit hospice located in Marlborough, Massachusetts, serving families in Worcester County and the surrounding region. It has been Medicare-certified since September 23, 2008.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Brookhaven Hospice an overall rating of 4 stars. Among those surveyed, 85% said they would definitely recommend this hospice to others, and 86% rated their overall experience of care between 9 and 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of important care processes, Brookhaven Hospice scored 96.22, compared to a Massachusetts state average of 95.51 — placing it at the state average. CMS also reported that visits occurred in the last days of life for 65.1% of patients, based on the most recent published data.
Brookhaven Hospice reports serving 166 ZIP codes from its Marlborough office, reflecting a fairly broad service area.
The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility; no cost details beyond this are included here. All figures above come from CMS Care Compare data as published by CMS; where a measure is not listed, CMS has not published it for this hospice, which is often related to small patient survey counts rather than any indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Brookhaven Hospice is Medicare-certified (CCN 221586), certified since September 23, 2008, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, family caregivers gave Brookhaven Hospice 4 stars overall, with 85% saying they would definitely recommend it and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Brookhaven Hospice's CMS composite process score is 96.22, compared to the Massachusetts state average of 95.51, placing it at the state average.
What areas and ZIP codes does this hospice serve?
Brookhaven Hospice reports serving 166 ZIP codes from its Marlborough, Massachusetts office in Worcester County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 166 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Brookhaven Hospice is a for-profit hospice; ownership type is one factor among many, and CMS quality and survey data can help families evaluate care regardless of ownership.
How long has this hospice been Medicare-certified?
Brookhaven Hospice has been Medicare-certified since September 23, 2008.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care, symptom management, or support for the patient and family.
Where is hospice care provided — at home or in a facility?
The provided data does not specify where Brookhaven Hospice delivers care; please contact the hospice at (508) 820-4800 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Brookhaven Hospice directly at (508) 820-4800 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may wish to ask about caregiver satisfaction ratings, quality measure scores, service area, and how care is coordinated; Brookhaven Hospice can be reached at (508) 820-4800 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can review Brookhaven Hospice's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/221586?state=MA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.