Serenity Hospice, Llc
Southborough, MA · Medicare-certified hospice (CCN 221589)
CMS process measure: 88.04 (state average 95.51 — below state average)
Serves: 56 ZIP codes (is yours included? →) · Phone: (508) 266-6402 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS reported that 72% would definitely recommend Serenity Hospice, LLC, and on CMS's composite process measure the hospice scored 88.04, below the Massachusetts state average of 95.51. CMS has not published a separate overall star rating in this data set.
Serenity Hospice, LLC serves 56 ZIP codes from its Southborough, MA office in Middlesex County. Families can contact the hospice directly to confirm whether their specific address falls within this service area.
Yes, Serenity Hospice, LLC is Medicare-certified (CCN 221589, since 2009), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No other cost details are provided here beyond this coverage fact.
About this hospice
Serenity Hospice, LLC is a for-profit hospice based in Southborough, Massachusetts, serving families in Middlesex County and beyond. The hospice has been Medicare-certified since August 23, 2009 (CCN 221589), meaning the Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
According to CMS Care Compare data, family caregivers surveyed through the CAHPS Hospice Survey reported that 72% would definitely recommend this hospice, and 63% rated their experience 9 or 10 out of 10. CMS has not published an overall CAHPS star rating figure separately in this data set, so families should check Care Compare directly for the most current star display.
On CMS's composite process quality measure, Serenity Hospice, LLC scored 88.04, compared with a Massachusetts state average of 95.51 — placing this hospice below the state average on this measure. CMS also reports a care index score of 9 and notes that 52.0% of patients received visits in the last days of life, based on the most recent published CMS data.
Serenity Hospice, LLC's service area covers 56 ZIP codes from its Southborough office, reflecting a broad geographic reach for a hospice of this type.
All figures above come from CMS Care Compare data as published for this hospice. Where a measure is not mentioned, CMS has not published it for this provider, which is often related to small patient counts rather than an indication of quality. Families are encouraged to verify current figures directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Serenity Hospice, LLC is Medicare-certified (CCN 221589), certified since August 23, 2009. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 72% of family caregivers said they would definitely recommend Serenity Hospice, LLC, and 63% rated their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Serenity Hospice, LLC scored 88.04 on CMS's composite process measure, compared with a Massachusetts state average of 95.51, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
Serenity Hospice, LLC serves 56 ZIP codes from its Southborough, MA office in Middlesex County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 56 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Serenity Hospice, LLC is a for-profit hospice. Ownership type does not directly determine care quality, but it's useful context alongside CMS quality and satisfaction data.
How long has this hospice been Medicare-certified?
Serenity Hospice, LLC has been Medicare-certified since August 23, 2009.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life for patients who have decided to stop curative treatment, typically with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or medical attention.
Where is hospice care provided — at home or in a facility?
The provided CMS data does not specify care settings for Serenity Hospice, LLC. Please contact the hospice at (508) 266-6402 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The provided data does not describe the enrollment process. Please contact Serenity Hospice, LLC at (508) 266-6402 to learn how to begin care, and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores compared to the state average, service area, and how care is coordinated; contact Serenity Hospice, LLC at (508) 266-6402 for specifics not covered in CMS's published data.
How do I verify this hospice on Medicare Care Compare?
You can look up Serenity Hospice, LLC directly at https://www.medicare.gov/care-compare/details/hospice/221589?state=MA to review current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.