Citizens Memorial Hospice
Bolivar, MO · Medicare-certified hospice (CCN 261508)
CMS process measure: 94.17 (state average 95.27 — below state average)
Serves: 53 ZIP codes (is yours included? →) · Phone: (417) 326-3585 · Verify on Medicare Care Compare ↗
Citizens Memorial Hospice has a 4-star CAHPS family caregiver rating, with 89% of caregivers saying they would definitely recommend it. Its CMS composite process score of 94.17 is below the Missouri state average of 95.27.
Citizens Memorial Hospice serves 53 ZIP codes from its Bolivar, Missouri office in Polk County.
Yes, Citizens Memorial Hospice is Medicare-certified (CCN 261508), certified since October 19, 2009, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Citizens Memorial Hospice is a Medicare-certified hospice based in Bolivar, Missouri, serving families in Polk County and the surrounding area. The hospice has an ownership type of "Other" and has been Medicare-certified since October 19, 2009.
According to CMS Care Compare data (CAHPS family caregiver survey), Citizens Memorial Hospice earned a 4-star rating. Among surveyed family caregivers, 89% said they would definitely recommend the hospice, and 87% rated their experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Citizens Memorial Hospice scored 94.17, which is below the Missouri state average of 95.27. CMS also reports a care index score of 8 and notes that 55.4% of patients received visits in the last days of life, per the published data.
Citizens Memorial Hospice's service area, as reflected in CMS data, covers 53 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost figures beyond that are provided here.
All figures in this profile come from CMS Care Compare data. Where a measure is not mentioned above, CMS has not published it for this hospice, which is often due to small patient counts rather than any indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Citizens Memorial Hospice is Medicare-certified (CCN 261508) since October 19, 2009, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Citizens Memorial Hospice received a 4-star rating, with 89% of family caregivers saying they would definitely recommend it and 87% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 94.17, which is below the Missouri state average of 95.27, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Citizens Memorial Hospice serves 53 ZIP codes from its office in Bolivar, Missouri, in Polk County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 53 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS lists its ownership type as "Other." Ownership type can relate to organizational structure, but CMS quality measures like the CAHPS survey and composite score are the more direct indicators of care experience.
How long has this hospice been Medicare-certified?
Citizens Memorial Hospice has been Medicare-certified since October 19, 2009.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is generally for patients with a life expectancy of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, dignity, or support.
Where is hospice care provided — at home or in a facility?
This is not specified in the available CMS data; please contact Citizens Memorial Hospice at (417) 326-3585 to ask where they provide care.
How do I start hospice care with this provider?
The CMS data does not describe the intake process; contact Citizens Memorial Hospice directly at (417) 326-3585 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about CAHPS survey results, how the hospice performs on CMS quality measures, the ZIP codes it serves, and how to reach the care team; you can also verify current details on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Citizens Memorial Hospice (CCN 261508) directly at https://www.medicare.gov/care-compare/details/hospice/261508?state=MO to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.