Clay County Health Department
Flora, IL · Medicare-certified hospice (CCN 141611)
CMS process measure: 50 (state average 96.22 — below state average)
Serves: 18 ZIP codes (is yours included? →) · Phone: (618) 662-4406 · Verify on Medicare Care Compare ↗
94% of family caregivers said they would definitely recommend Clay County Health Department, and 88% rated its care 9 or 10 out of 10, based on CMS survey data. On CMS's composite process measure, the hospice scored 50.00 compared to the Illinois state average of 96.22, placing it below the state average on that measure.
Clay County Health Department serves 18 ZIP codes from its office in Flora, Illinois, located in Clay County.
Yes, Clay County Health Department is Medicare-certified, with CCN 141611, certified since 2003. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Clay County Health Department is a government-operated, Medicare-certified hospice based in Flora, Illinois, serving families in Clay County and the surrounding area. It has been Medicare-certified since July 16, 2003, according to CMS Care Compare data.
In the CMS CAHPS family caregiver survey, 94% of respondents said they would definitely recommend this hospice, and 88% rated the hospice's overall care between 9 and 10 out of 10. CMS has not published a separate CAHPS star rating for this hospice, which is often the case for hospices with smaller patient counts and does not indicate poor quality.
On the CMS composite process measure, which reflects how consistently a hospice follows recommended care practices, Clay County Health Department scored 50.00, compared to the Illinois state average of 96.22 — placing it below the state average on this particular measure. CMS also reports that timely visits near the end of life occurred in 50.5% of applicable cases, and a care index score of 10 has been published for this provider.
Clay County Health Department's service area, as listed on Care Compare, covers 18 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no additional cost information is provided here. All figures above are drawn from CMS Care Compare data and reflect the vintage published by CMS at the time of this listing. Families are encouraged to verify current figures directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Clay County Health Department is Medicare-certified (CCN 141611), certified since July 16, 2003, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS CAHPS survey data, 94% of family caregivers said they would definitely recommend this hospice, and 88% rated its overall care 9 or 10 out of 10. CMS has not published a separate star rating for this hospice.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 50.00, compared to the Illinois state average of 96.22, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
This hospice, based in Flora, Illinois (Clay County), serves 18 ZIP codes according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 18 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Clay County Health Department is government-run. Ownership type is one factor families may consider alongside CMS quality and survey data, but it does not by itself determine quality of care.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 16, 2003.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is typically for patients with a life expectancy of six months or less, as determined by a physician.
Does choosing hospice mean giving up treatment?
No. Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than treatments aimed at curing the underlying illness; patients can still receive medical and emotional support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care. Please contact Clay County Health Department at (618) 662-4406 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps. Please contact Clay County Health Department at (618) 662-4406 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction, how a hospice's quality measures compare to state averages, the geographic area served, and how long a hospice has been Medicare-certified — all of which are addressed above using CMS data for this hospice.
How do I verify this hospice on Medicare Care Compare?
You can look up Clay County Health Department directly at https://www.medicare.gov/care-compare/details/hospice/141611?state=IL to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.