Community Health & Counseling Services
Bangor, ME · Medicare-certified hospice (CCN 201514)
CMS process measure: 86.75 (state average 98.69 — below state average)
Serves: 76 ZIP codes (is yours included? →) · Phone: (207) 947-0366 · Verify on Medicare Care Compare ↗
Community Health & Counseling Services holds a 4-star CAHPS family caregiver rating, with 89% of caregivers saying they would definitely recommend it. Its CMS composite process score of 86.75 is below the Maine state average of 98.69.
Community Health & Counseling Services serves 76 ZIP codes from its Bangor, Maine office in Penobscot County.
Yes, Community Health & Counseling Services is Medicare-certified (CCN 201514, since 1997); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Community Health & Counseling Services is a non-profit hospice based in Bangor, Maine, serving families in Penobscot County and beyond. It has been Medicare-certified since July 17, 1997 (CCN 201514).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider an overall rating of 4 stars. Among respondents, 89% said they would definitely recommend this hospice to others, and 86% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences of caregivers who completed the survey, as published by CMS.
On CMS's composite process measure — which reflects how consistently core hospice care processes are delivered — this hospice scored 86.75, compared to a Maine state average of 98.69, placing it below the state average on this measure. CMS also reports a care index score of 9 and notes that 63.1% of patients received visits in the last days of life, per the most recent published data.
Community Health & Counseling Services serves a broad area, covering 76 ZIP codes from its Bangor office.
The Medicare hospice benefit covers hospice care for eligible patients. All figures in this profile come from CMS Care Compare data; where a measure is not shown here, CMS has not published it for this hospice, which can happen when patient counts are small and does not by itself indicate lower quality. Families are encouraged to review the current data directly on Medicare Care Compare and to contact the hospice with any questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Community Health & Counseling Services is Medicare-certified (CCN 201514) since July 17, 1997, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 4-star CAHPS rating, with 89% of caregivers saying they would definitely recommend the hospice and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 86.75, compared to Maine's state average of 98.69, placing it below the state average on this measure, per CMS data.
What areas and ZIP codes does this hospice serve?
It serves 76 ZIP codes from its office in Bangor, Maine, in Penobscot County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 76 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice. Ownership type can inform families about organizational structure, but CMS quality data should be reviewed regardless of ownership type.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 17, 1997.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness to ease symptoms, while hospice care focuses on comfort rather than cure and is typically for patients with a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
No — hospice means shifting focus to comfort and quality of life rather than curative treatment for the terminal illness, but it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact them at (207) 947-0366 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice at (207) 947-0366 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, CMS quality measures, service area, and how care needs are met — this profile's CMS-based figures can be a starting point, alongside a direct conversation with the hospice at (207) 947-0366.
How do I verify this hospice on Medicare Care Compare?
You can look up Community Health & Counseling Services directly at https://www.medicare.gov/care-compare/details/hospice/201514?state=ME.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.