Custom Hospice, Llc
Troy, MI · Medicare-certified hospice (CCN 231638)
CMS process measure: 98.77 (state average 97.27 — above state average)
Serves: 152 ZIP codes (is yours included? →) · Phone: (248) 822-2447 · Verify on Medicare Care Compare ↗
Custom Hospice in Troy, Michigan received a 3-star CAHPS family caregiver rating, with 78% of caregivers saying they'd definitely recommend it. Its CMS composite process score of 98.77 is above the Michigan state average of 97.27.
Custom Hospice serves 152 ZIP codes from its office in Troy, Michigan, in Oakland County.
Yes, Custom Hospice, LLC is Medicare-certified (CCN 231638, since 2015); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Custom Hospice, LLC is a for-profit hospice located in Troy, Michigan, serving Oakland County and the surrounding area. According to CMS Care Compare data, the hospice has been Medicare-certified since April 1, 2015.
In the CMS CAHPS Hospice Survey, which reflects the experiences of family caregivers, Custom Hospice received an overall star rating of 3 out of 5. Seventy-eight percent of surveyed caregivers said they would definitely recommend this hospice to others, and 77% gave the hospice an overall rating of 9 or 10 on a 10-point scale.
On the CMS composite process measure, which reflects how consistently core hospice care processes were delivered, Custom Hospice scored 98.77, which is above the Michigan state average of 97.27. CMS also reports a care index score of 9 and notes that 50.9% of patients received visits from hospice staff in the final days of life, based on the most recently published CMS data.
Custom Hospice reports serving 152 ZIP codes from its Troy, Michigan office, indicating a broad service area within the region.
The Medicare hospice benefit covers hospice care for eligible patients whose doctor certifies eligibility; no cost details are provided here. All figures above come from CMS Care Compare data and reflect the vintage published by CMS at the time of this listing. Where CMS has not published a particular measure for this hospice, that omission does not indicate poor quality — it is often due to small patient counts.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Custom Hospice, LLC is Medicare-certified (CCN 231638) since April 1, 2015. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Custom Hospice received an overall rating of 3 out of 5 stars, with 78% of caregivers saying they would definitely recommend it and 77% rating it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Custom Hospice's CMS composite process score is 98.77, which is above the Michigan state average of 97.27.
What areas and ZIP codes does this hospice serve?
Custom Hospice reports serving 152 ZIP codes from its office in Troy, Michigan, in Oakland County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 152 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Custom Hospice is a for-profit hospice. Ownership type does not by itself determine quality of care, but it is disclosed by CMS as part of provider transparency.
How long has this hospice been Medicare-certified?
Custom Hospice has been Medicare-certified since April 1, 2015, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor determines a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care; please contact Custom Hospice at (248) 822-2447 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Custom Hospice at (248) 822-2447 to ask about starting care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measures, service area, and how care is coordinated; you can review these details for Custom Hospice on Medicare Care Compare and ask the hospice directly by calling (248) 822-2447.
How do I verify this hospice on Medicare Care Compare?
You can look up Custom Hospice, LLC (CCN 231638) directly at https://www.medicare.gov/care-compare/details/hospice/231638?state=MI to confirm current CMS ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.