Direct Health Care Inc
Lubbock, TX · Medicare-certified hospice (CCN 671697)
CMS process measure: 66.67 (state average 94.72 — below state average)
Serves: 19 ZIP codes (is yours included? →) · Phone: (806) 793-3999 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Direct Health Care Inc, so no star rating or recommend percentage is available. On CMS's composite process measure, it scored 66.67, below the Texas state average of 94.72.
Direct Health Care Inc serves 19 ZIP codes from its Lubbock, TX office in Lubbock County. Families in this area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, Direct Health Care Inc is Medicare-certified, with CCN 671697, since 2011. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Direct Health Care Inc is a for-profit hospice based in Lubbock, Texas, serving families in Lubbock County. It has been Medicare-certified since September 22, 2011, under CCN 671697. Direct Health Care Inc serves 19 ZIP codes from its Lubbock office.
According to CMS Care Compare data, CMS has not published CAHPS family caregiver survey results (star rating, percent who would definitely recommend, or percent rating the hospice 9-10) for this hospice. This is often the case when a hospice has too few surveyed patients for CMS to publish reliable results, and it should not be read as a sign of poor quality.
On CMS's composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, Direct Health Care Inc scored 66.67, compared with the Texas state average of 94.72 — placing it below the state average on this measure. CMS also reports a care index score of 8 and notes that visits occurred in the last days of life for 78.0 percent of patients, according to the same CMS data set.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost or fee details are provided here. Families are encouraged to review the full, current figures directly on Medicare Care Compare and to speak with the hospice about any specific care questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Direct Health Care Inc is Medicare-certified (CCN 671697) since September 22, 2011. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for this hospice, often because too few patients were surveyed. This does not necessarily reflect the quality of care provided.
How does this hospice score on CMS quality measures compared to the state average?
Direct Health Care Inc scored 66.67 on CMS's composite process measure, compared with the Texas state average of 94.72, placing it below the state average. CMS also reports a care index score of 8 and that 78.0 percent of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
This hospice serves 19 ZIP codes from its Lubbock, Texas office in Lubbock County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 19 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Direct Health Care Inc is a for-profit hospice. Ownership type alone does not determine quality of care; CMS quality measures and survey data provide more direct insight.
How long has this hospice been Medicare-certified?
Direct Health Care Inc has been Medicare-certified since September 22, 2011.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than treatments aimed at curing the underlying illness; it does not mean giving up care or support, and patients can still receive symptom management and medical attention.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice delivers care; please contact Direct Health Care Inc at (806) 793-3999 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data provided does not describe the admission process; please contact Direct Health Care Inc at (806) 793-3999 for details and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey results, CMS quality measures, service area, and how care is coordinated; you can review this hospice's published figures on Medicare Care Compare and ask Direct Health Care Inc directly at (806) 793-3999 for anything not covered there.
How do I verify this hospice on Medicare Care Compare?
You can look up Direct Health Care Inc (CCN 671697) directly at https://www.medicare.gov/care-compare/details/hospice/671697?state=TX to confirm current figures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.