Excelacare Hospice
Lubbock, TX · Medicare-certified hospice (CCN 671561)
CMS process measure: 99.86 (state average 94.72 — above state average)
Serves: 202 ZIP codes (is yours included? →) · Phone: (806) 791-0043 · Verify on Medicare Care Compare ↗
Excelacare Hospice has a CAHPS caregiver rating of 3 stars, with 85% of surveyed families saying they would definitely recommend it. On CMS's composite process measure, it scored 99.86 compared to the Texas state average of 94.72, putting it above the state average.
Excelacare Hospice serves 202 ZIP codes from its office in Lubbock, Texas, in Lubbock County.
Yes, Excelacare Hospice is Medicare-certified (CCN 671561, since 2007); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Excelacare Hospice is a for-profit hospice provider based in Lubbock, Texas, serving families in Lubbock County and the surrounding region. The hospice has been Medicare-certified since April 12, 2007, meaning it has been eligible to provide covered hospice services under the Medicare hospice benefit for more than fifteen years.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Excelacare Hospice an overall rating of 3 stars. Among those surveyed, 85% said they would definitely recommend this hospice to others, and 82% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of important care processes, Excelacare Hospice scored 99.86, compared to a Texas state average of 94.72 — placing it above the state average on this measure. CMS also reports a care index score of 9 and notes that 62.7% of patients received visits in the last days of life, based on the most recent published data.
Excelacare Hospice reports serving 202 ZIP codes from its Lubbock office. The Medicare hospice benefit covers hospice care for eligible patients whose physician certifies a terminal prognosis; this listing does not include cost information beyond that fact. All figures above come from CMS Care Compare data as published; where CMS has not released a particular measure for this hospice, that reflects CMS's reporting practices, often tied to small patient counts, rather than any indication of quality.
Questions families ask
Does Medicare cover care from Excelacare Hospice?
Yes, Excelacare Hospice is Medicare-certified (CCN 671561) since April 12, 2007, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies a terminal prognosis.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, family caregivers gave Excelacare Hospice an overall rating of 3 stars, with 85% saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Excelacare Hospice's composite process score is 99.86, compared to a Texas state average of 94.72, meaning it scores above the state average on this measure.
What areas and ZIP codes does this hospice serve?
Excelacare Hospice reports serving 202 ZIP codes from its office in Lubbock, Lubbock County, Texas.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 202 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Excelacare Hospice is a for-profit organization; ownership type is reported by CMS for transparency but does not by itself indicate quality of care.
How long has this hospice been Medicare-certified?
Excelacare Hospice has been Medicare-certified since April 12, 2007.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped curative treatment, typically with a prognosis of six months or less if the illness runs its usual course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the illness; patients can still receive treatment for symptoms and other health conditions.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for Excelacare Hospice; please contact the hospice at (806) 791-0043 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Excelacare Hospice at (806) 791-0043 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice performs on CMS quality measures, and its service area; you can also contact Excelacare Hospice at (806) 791-0043 for further details.
How do I verify this hospice on Medicare Care Compare?
You can look up Excelacare Hospice directly on Medicare Care Compare at https://www.medicare.gov/care-compare/details/hospice/671561?state=TX using CCN 671561.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.