Gentiva
Lubbock, TX · Medicare-certified hospice (CCN 451520)
CMS process measure: 95.42 (state average 94.72 — at state average)
Serves: 40 ZIP codes (is yours included? →) · Phone: (806) 748-1041 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said they would recommend Gentiva 76% of the time, and the hospice's composite process score of 95.42 is at the Texas state average of 94.72. CMS has not published a separate star rating for this hospice in the data available.
Gentiva serves 40 ZIP codes from its office in Lubbock, Texas, in Lubbock County.
Yes, Gentiva is Medicare-certified (CCN 451520, since 1987); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Lubbock, Texas, serving families in Lubbock County and the surrounding area. It has been Medicare-certified since November 6, 1987, meaning it has provided hospice services under Medicare's hospice benefit for over three decades.
According to CMS Care Compare data, 76% of family caregivers surveyed said they would definitely recommend this hospice, and 78% gave the hospice an overall rating of 9 or 10 out of 10. CMS has not published a separate overall CAHPS star rating figure in the data provided for this hospice.
On CMS's composite process measure — which reflects how consistently a hospice follows recommended care processes — Gentiva scored 95.42, compared to the Texas state average of 94.72, placing it at the state average. CMS also reports that visits occurred in the last days of life for 66.9% of patients, based on the most recent published data.
Gentiva's service area, as reflected in CMS data, spans 40 ZIP codes reachable from its Lubbock office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no additional cost information is provided here. All figures above come from CMS Care Compare data and reflect the most recent published survey and quality-measure vintage available. Families are encouraged to verify current figures directly on Medicare Care Compare before making care decisions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 451520) and has been since November 6, 1987; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS Care Compare data, 76% of family caregivers said they would definitely recommend Gentiva, and 78% rated it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 95.42, compared to the Texas state average of 94.72, placing it at the state average.
What areas and ZIP codes does this hospice serve?
Gentiva serves 40 ZIP codes from its Lubbock, Texas office in Lubbock County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 40 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not directly determine care quality; CMS quality and survey measures are better indicators to review.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since November 6, 1987, over three decades of certification.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped seeking curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
No — hospice shifts the focus from curing an illness to comfort, symptom management, and quality of life; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for Gentiva; please contact the hospice at (806) 748-1041 or check Medicare Care Compare for details.
How do I start hospice care with this provider?
To begin hospice care with Gentiva, contact the hospice directly at (806) 748-1041 and verify current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice compares to state averages on quality measures, and the size of its service area — all of which are reported for Gentiva above; for specifics like staffing or services, contact the hospice directly.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 451520) directly at https://www.medicare.gov/care-compare/details/hospice/451520?state=TX to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.