Exceptional Hospice Care
Upland, CA · Medicare-certified hospice (CCN B51745)
CMS process measure: 68.97 (state average 93.41 — below state average)
Serves: 51 ZIP codes (is yours included? →) · Phone: (818) 275-9505 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Exceptional Hospice Care, so no star rating or recommendation percentage is available. On the CMS composite process measure, it scored 68.97, which is below the California state average of 93.41.
Exceptional Hospice Care serves 51 ZIP codes from its office in Upland, California, in San Bernardino County.
Yes, Exceptional Hospice Care is Medicare-certified (CCN B51745), certified since April 17, 2023, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Exceptional Hospice Care is a Medicare-certified hospice serving families in and around Upland, California, in San Bernardino County. According to Medicare Care Compare data, the hospice has been Medicare-certified since April 17, 2023. CMS has not published the ownership type (for-profit, non-profit, or government) for this hospice in the data available to us, so families should confirm this directly with the hospice or on Care Compare.
CMS has not published CAHPS family caregiver survey results for this hospice, including the star rating, percentage of caregivers who would definitely recommend the hospice, and percentage rating it 9 or 10 — this is often the case for hospices with small numbers of surveyed patients, and it should not be read as a sign of poor quality.
On the CMS composite process measure, which reflects how consistently a hospice completes recommended care processes, Exceptional Hospice Care scored 68.97, compared with a California state average of 93.41 — placing it below the state average on this measure, based on the most recent CMS Care Compare data. CMS has not published a care index score or visits-in-the-last-days-of-life percentage for this hospice in the data reviewed.
The hospice reports serving 51 ZIP codes from its Upland office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility; no cost details beyond that are provided here. Families are encouraged to verify all figures directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Exceptional Hospice Care is Medicare-certified (CCN B51745), certified since April 17, 2023. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for this hospice, which often happens when too few patients were surveyed; this does not indicate poor quality.
How does this hospice score on CMS quality measures compared to the state average?
On the CMS composite process measure, Exceptional Hospice Care scored 68.97, compared with a California state average of 93.41, placing it below the state average.
What areas and ZIP codes does this hospice serve?
The hospice reports serving 51 ZIP codes from its office in Upland, San Bernardino County, California.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 51 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS has not published ownership type information for this hospice in the data available; please contact the hospice at (818) 275-9505 or check Medicare Care Compare to confirm.
How long has this hospice been Medicare-certified?
Exceptional Hospice Care has been Medicare-certified since April 17, 2023, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people with a terminal diagnosis who have chosen to stop curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up all care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; please contact the hospice at (818) 275-9505 and verify on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice directly at (818) 275-9505 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice performs on CMS quality measures, and the area it serves — you can review these details on Medicare Care Compare and by calling the hospice at (818) 275-9505.
How do I verify this hospice on Medicare Care Compare?
You can look up Exceptional Hospice Care using CCN B51745 at https://www.medicare.gov/care-compare/details/hospice/B51745?state=CA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.