Family First Hospice & Palliative Care Llc
Lilburn, GA · Medicare-certified hospice (CCN 851552)
CMS process measure: 69.7 (state average 93.95 — below state average)
Serves: 35 ZIP codes (is yours included? →) · Phone: (404) 870-3563 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Family First Hospice & Palliative Care in Lilburn, GA, so there is no star rating or percent-recommend figure available. On the CMS composite process measure, the hospice scored 69.70, below the Georgia state average of 93.95.
Family First Hospice & Palliative Care serves 35 ZIP codes from its office in Lilburn, Georgia, in Gwinnett County. Families in and around this area may be eligible for services from this agency.
Yes, Family First Hospice & Palliative Care is Medicare-certified, with CCN 851552, certified since November 23, 2021. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies a terminal prognosis.
About this hospice
Family First Hospice & Palliative Care LLC is a for-profit hospice agency based in Lilburn, Georgia, serving families in Gwinnett County and the surrounding area. The agency has been Medicare-certified since November 23, 2021 (CCN 851552).
CMS Care Compare has not published CAHPS family caregiver survey results (star rating, percent who would definitely recommend, or percent rating the hospice 9-10) for this hospice. This is often the case for hospices with smaller patient counts, and it does not indicate poor quality — it simply means CMS does not yet have enough survey responses to report.
On the CMS composite process measure, which reflects whether a set of recommended care processes were delivered, Family First Hospice & Palliative Care LLC scored 69.70, compared with a Georgia state average of 93.95 — placing it below the state average on this measure. CMS also reports a care index score of 4 and notes that 32.0% of patients received visits from staff in the last days of life, according to the most recent Care Compare data.
The agency's service area, as listed on Care Compare, spans 35 ZIP codes reachable from its Lilburn office.
As a Medicare-certified hospice, Family First Hospice & Palliative Care LLC's services are covered under the Medicare hospice benefit for eligible patients whose doctor certifies a terminal prognosis. All figures above come from CMS Care Compare data and reflect the most recent published vintage; families are encouraged to review the source directly and contact the agency with specific questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Family First Hospice & Palliative Care is Medicare-certified (CCN 851552) since November 23, 2021, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for this hospice, which often happens with smaller patient counts and does not indicate poor quality.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 69.70, compared to the Georgia state average of 93.95, placing it below the state average. CMS also lists a care index score of 4 and reports that 32.0% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
According to Care Compare, it serves 35 ZIP codes from its Lilburn, Georgia office in Gwinnett County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 35 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Family First Hospice & Palliative Care is a for-profit agency. Ownership type does not by itself determine quality of care; CMS measures reported above offer more specific insight.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since November 23, 2021.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to manage symptoms, while hospice care is specifically for patients who have stopped curative treatment and are focused on comfort in the last phase of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care from curing an illness to comfort and quality of life; it does not mean giving up on care or support, only that treatment aimed at curing the underlying illness is no longer being pursued.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact the agency at (404) 870-3563 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Family First Hospice & Palliative Care directly at (404) 870-3563 to ask how to begin services.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how care processes compare to state averages, service area coverage, and how visits are staffed in the final days of life — contact the hospice at (404) 870-3563 for specifics not shown here.
How do I verify this hospice on Medicare Care Compare?
You can review Family First Hospice & Palliative Care's official listing at https://www.medicare.gov/care-compare/details/hospice/851552?state=GA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.