Family Pillars Hospice Inc
Bethlehem, PA · Medicare-certified hospice (CCN 391757)
CMS process measure: 65.9 (state average 95.55 — below state average)
Serves: 52 ZIP codes (is yours included? →) · Phone: (610) 372-4400 · Verify on Medicare Care Compare ↗
Family Pillars Hospice Inc has a 5-star CAHPS family caregiver rating, with 94% of surveyed families saying they would definitely recommend it. Its CMS composite process score of 65.90 is below the Pennsylvania state average of 95.55.
Family Pillars Hospice Inc serves 52 ZIP codes from its Bethlehem, Pennsylvania office in Lehigh County. Families in this area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, Family Pillars Hospice Inc is Medicare-certified (CCN 391757), certified since August 17, 2016. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Family Pillars Hospice Inc is a for-profit hospice serving Bethlehem, Pennsylvania and the surrounding Lehigh County area. It has been Medicare-certified since August 17, 2016 (CCN 391757).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice a 5-star rating for family caregiver experience. Ninety-four percent of respondents said they would definitely recommend this hospice to others, and 91% rated their overall experience a 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice delivers a bundle of recommended care processes, Family Pillars Hospice Inc scored 65.90, which is below the Pennsylvania state average of 95.55. CMS also reports a care index score of 8 and notes that 64.1% of patients received visits from staff in the last days of life. Families should know that a lower composite score does not necessarily reflect the quality of hands-on care, and any measure not published by CMS is often withheld due to small patient counts rather than poor performance.
Family Pillars Hospice Inc's service area covers 52 ZIP codes from its Bethlehem, PA office. The Medicare hospice benefit covers hospice care for patients who qualify. All figures above come from CMS Care Compare data; families are encouraged to verify current details directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Family Pillars Hospice Inc is Medicare-certified (CCN 391757) since August 17, 2016, and the Medicare hospice benefit covers hospice care for patients who are certified eligible by a doctor.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 5-star CAHPS family caregiver rating, with 94% of respondents saying they would definitely recommend the hospice and 91% rating their experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 65.90, which is below the Pennsylvania state average of 95.55; CMS also reports a care index score of 8 and 64.1% of patients receiving visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Family Pillars Hospice Inc serves 52 ZIP codes from its Bethlehem, PA office in Lehigh County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 52 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a for-profit hospice; ownership type is one factor among several to consider, alongside CMS survey results and quality measures.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since August 17, 2016.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the goal of care toward comfort and quality of life rather than curing the underlying illness; it does not mean abandoning medical care or support.
Where is hospice care provided — at home or in a facility?
This is not specified in the CMS data provided; contact Family Pillars Hospice Inc at (610) 372-4400 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data does not include enrollment steps; contact Family Pillars Hospice Inc at (610) 372-4400 to ask how to begin care.
What questions should I ask when choosing a hospice?
Consider asking about caregiver survey ratings, quality measure scores, service area, and how the hospice supports patients and families; contact Family Pillars Hospice Inc at (610) 372-4400 for specifics not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up Family Pillars Hospice Inc directly at https://www.medicare.gov/care-compare/details/hospice/391757?state=PA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.