Family Pillars Palliative Care Hospice, Llc
Center Valley, PA · Medicare-certified hospice (CCN 391795)
CMS process measure: 48.39 (state average 95.55 — below state average)
Serves: 50 ZIP codes (is yours included? →) · Phone: (201) 218-1447 · Verify on Medicare Care Compare ↗
Family Pillars Palliative Care Hospice received a 5-star CAHPS rating from family caregivers, with 88% saying they would definitely recommend it. On the CMS composite process measure, it scored 48.39, which is below the Pennsylvania state average of 95.55.
Family Pillars Palliative Care Hospice serves 50 ZIP codes from its office in Center Valley, Pennsylvania, in Lehigh County. Families in this broader area may be eligible for its services, though it's best to confirm your specific ZIP code with the hospice directly.
Yes, Family Pillars Palliative Care Hospice, LLC is Medicare-certified, with CCN 391795, certified since January 27, 2022. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Family Pillars Palliative Care Hospice, LLC is a for-profit hospice based in Center Valley, Pennsylvania, in Lehigh County. According to CMS Care Compare data, the hospice has been Medicare-certified since January 27, 2022.
In the CMS CAHPS family caregiver survey, this hospice received a 5-star rating. Among families surveyed, 88% said they would definitely recommend this hospice, and 86% rated their overall experience with the hospice between 9 and 10 on a 10-point scale. These figures reflect the experiences reported by family caregivers who worked with this hospice.
On the CMS composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, this hospice scored 48.39, compared with a Pennsylvania state average of 95.55. CMS categorizes this as below the state average. A related CMS care index score of 8 and a figure showing 67.1% of visits occurring in the last days of life are also reported by CMS for this hospice.
Family Pillars Palliative Care Hospice serves a broad area, covering 50 ZIP codes from its Center Valley office. All figures above come from CMS Care Compare data as provided; where a measure is not listed, CMS has not published it for this hospice, which is often the result of small patient counts rather than an indication of poor quality.
The Medicare hospice benefit covers hospice care for eligible patients. No cost information is provided here beyond that fact.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Family Pillars Palliative Care Hospice, LLC is Medicare-certified (CCN 391795), certified since January 27, 2022, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, this hospice received a 5-star rating, with 88% of family caregivers saying they would definitely recommend it and 86% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice's composite process score is 48.39, compared with a Pennsylvania state average of 95.55, placing it below the state average according to CMS data.
What areas and ZIP codes does this hospice serve?
This hospice serves 50 ZIP codes from its Center Valley, Pennsylvania office in Lehigh County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 50 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Family Pillars Palliative Care Hospice, LLC is a for-profit hospice; ownership type does not by itself indicate quality, but it can be a factor families like to know when comparing options.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since January 27, 2022, according to CMS Care Compare.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for people who have chosen to stop curative treatment and are focused on comfort, typically in the last months of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting focus to comfort and quality of life rather than curing an illness; it does not mean giving up care, and patients can still receive medical attention for pain and symptoms.
Where is hospice care provided — at home or in a facility?
The data provided doesn't specify where this hospice delivers care; please contact the hospice at (201) 218-1447 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided doesn't describe the intake process; please contact the hospice directly at (201) 218-1447 to ask how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction survey results, quality measure scores, service area, and how the hospice communicates with families — you can review this hospice's published figures above and confirm current details by calling (201) 218-1447 or checking Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Family Pillars Palliative Care Hospice, LLC directly at https://www.medicare.gov/care-compare/details/hospice/391795?state=PA using CCN 391795.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.