Gentiva
Batesville, AR · Medicare-certified hospice (CCN 041539)
CMS process measure: 97.73 (state average 97.84 — at state average)
Serves: 67 ZIP codes (is yours included? →) · Phone: (870) 376-5571 · Verify on Medicare Care Compare ↗
Gentiva has earned 4 stars from family caregivers in the CMS CAHPS survey, with 84% saying they would definitely recommend it. Its CMS composite process score of 97.73 is essentially at the Arkansas state average of 97.84.
Gentiva serves 67 ZIP codes from its office in Batesville, Arkansas, located in Independence County.
Yes, Gentiva is Medicare-certified (CCN 041539, since 1993); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice provider based in Batesville, Independence County, Arkansas. It has been Medicare-certified since September 15, 1993, meaning it has been enrolled in the Medicare hospice program for several decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. Of those surveyed, 84% said they would definitely recommend this hospice to others, and 86% rated their experience 9 or 10 out of 10. On the CMS composite process measure, which reflects how consistently core care processes were delivered, Gentiva scored 97.73, essentially at the Arkansas state average of 97.84. CMS also reports a care index score of 9 and notes that 73.3% of patients received visits during the final days of life, based on the measures published for this provider.
Gentiva's service area, as reflected in CMS data, covers 67 ZIP codes served from its Batesville office.
Ownership type (for-profit) is disclosed by CMS but does not by itself indicate quality of care; families are encouraged to weigh it alongside the survey and process measures above.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no additional cost information is provided here.
All figures in this profile come from CMS Care Compare data and reflect the vintage published by CMS at the time of collection. Where a measure is not listed, CMS has not published it for this hospice, which is often related to small patient sample sizes rather than an indicator of poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified under CCN 041539, effective September 15, 1993, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Gentiva an overall CAHPS rating of 4 stars, with 84% saying they would definitely recommend it and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 97.73, which CMS classifies as at the Arkansas state average of 97.84.
What areas and ZIP codes does this hospice serve?
Gentiva serves 67 ZIP codes from its office in Batesville, Independence County, Arkansas.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 67 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type is disclosed by CMS but should be considered alongside the quality and survey data rather than on its own.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since September 15, 1993.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a prognosis of six months or less, as determined by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curative treatment; it does not mean giving up on medical support, symptom management, or emotional and spiritual care.
Where is hospice care provided — at home or in a facility?
The provided CMS data does not specify care settings for Gentiva; contact the hospice at (870) 376-5571 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data does not include enrollment procedures; please contact Gentiva directly at (870) 376-5571 to discuss how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measures, service area, and how care needs are met; you can review these details for Gentiva on Medicare Care Compare and ask the hospice directly at (870) 376-5571.
How do I verify this hospice on Medicare Care Compare?
You can verify Gentiva's certification and quality data directly at https://www.medicare.gov/care-compare/details/hospice/041539?state=AR.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.