Gentiva I
Cleveland, TN · Medicare-certified hospice (CCN 441603)
CMS process measure: 99.18 (state average 98.92 — at state average)
Serves: 50 ZIP codes (is yours included? →) · Phone: (423) 458-6455 · Verify on Medicare Care Compare ↗
Gentiva I has a CAHPS family caregiver rating of 3 out of 5 stars, with 84% of families saying they would definitely recommend it. On CMS's composite quality measure, it scored 99.18, about at the Tennessee state average of 98.92.
Gentiva I serves 50 ZIP codes from its office in Cleveland, Tennessee, in Bradley County.
Yes, Gentiva I is Medicare-certified, with CCN 441603, certified since January 4, 2017. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva I is a Medicare-certified hospice located in Cleveland, Tennessee (Bradley County), operating as a for-profit agency. It has been Medicare-certified since January 4, 2017, under CMS Certification Number (CCN) 441603.
According to CMS Care Compare survey data (CAHPS), family caregivers gave Gentiva I an overall star rating of 3 out of 5. Among families surveyed, 84% said they would definitely recommend this hospice to others, and 81% rated their overall experience 9 or 10 out of 10.
On CMS's composite process-of-care measure, Gentiva I scored 99.18, compared to a Tennessee state average of 98.92 — CMS classifies this as at the state average. A separate care index score of 10 and a rate of 69.9% for visits in the last days of life were also reported by CMS; where a measure is not listed here, CMS has not published it for this hospice, often due to small numbers of surveyed patients, which does not indicate poor quality.
Gentiva I reports serving 50 ZIP codes from its Cleveland, TN office, indicating a fairly broad service area in the surrounding region.
All figures above come from CMS Care Compare data as most recently published; families should confirm current details directly with the hospice or on the Care Compare website. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible beneficiaries when a physician certifies eligibility; no additional cost information is provided here.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva I is Medicare-certified (CCN 441603) since January 4, 2017, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey gives Gentiva I a 3 out of 5 star rating, with 84% of families saying they would definitely recommend it and 81% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva I's composite process-of-care score is 99.18, compared to Tennessee's state average of 98.92, which CMS classifies as at the state average.
What areas and ZIP codes does this hospice serve?
Gentiva I reports serving 50 ZIP codes from its Cleveland, Tennessee office in Bradley County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 50 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva I is a for-profit hospice; ownership type does not by itself indicate quality, but CMS publishes it for transparency.
How long has this hospice been Medicare-certified?
Gentiva I has been Medicare-certified since January 4, 2017.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting focus to comfort and quality of life rather than curative treatment for the terminal illness, but it does not mean giving up all care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for Gentiva I; please contact the hospice at (423) 458-6455 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Gentiva I directly at (423) 458-6455 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver support, how quickly care can begin, and what CMS survey results and quality measures show; contact Gentiva I at (423) 458-6455 for specifics, and review the CMS Care Compare page.
How do I verify this hospice on Medicare Care Compare?
You can review Gentiva I's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/441603?state=TN.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.