Gentiva I
Pensacola, FL · Medicare-certified hospice (CCN 101551)
CMS process measure: 97.86 (state average 97.19 — at state average)
Serves: 50 ZIP codes (is yours included? →) · Phone: (704) 662-1761 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva I a CAHPS star rating of 3 out of 5, with 81% saying they would definitely recommend it. Its CMS composite process score of 97.86 is at the Florida state average of 97.19.
Gentiva I serves 50 ZIP codes from its Pensacola, Florida office in Escambia County.
Yes, Gentiva I is Medicare-certified (CCN 101551), certified since 2009; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva I is a for-profit hospice located in Pensacola, Florida, serving Escambia County and the surrounding area. It has been Medicare-certified since September 22, 2009 (CCN 101551). The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies that care is appropriate.
According to CMS Care Compare survey data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva I an overall star rating of 3 out of 5. Among respondents, 81% said they would definitely recommend this hospice to others, and 80% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Gentiva I scored 97.86, compared to a Florida state average of 97.19 — putting it at the state average. CMS also reports a care index score of 10 for this hospice. Where CMS has not published a specific measure for Gentiva I, that omission does not indicate poor quality; it is often the result of small patient sample sizes that prevent public reporting.
Gentiva I's service area, as reported by CMS, covers 50 ZIP codes. All figures in this profile come from CMS Care Compare data and reflect the most recently published survey and quality-measure vintage available for this hospice. Families are encouraged to verify current details directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva I is Medicare-certified (CCN 101551), certified since September 22, 2009, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey gives Gentiva I an overall star rating of 3 out of 5, with 81% of family caregivers saying they would definitely recommend it and 80% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva I's composite process score is 97.86, which CMS classifies as at the Florida state average of 97.19.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva I serves 50 ZIP codes from its Pensacola, Florida location in Escambia County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 50 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva I is a for-profit hospice. Ownership type is one factor among many; CMS quality and survey data give a more direct picture of patient experience.
How long has this hospice been Medicare-certified?
Gentiva I has been Medicare-certified since September 22, 2009.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure when a person is nearing the end of life, typically with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
No. Choosing hospice means shifting the focus of care to comfort, dignity, and quality of life rather than curing the underlying illness; it is not giving up on care itself.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva I delivers care; please contact the hospice at (704) 662-1761 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
This information isn't included in the CMS data provided; please contact Gentiva I directly at (704) 662-1761 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, service area, how long a hospice has been certified, and how care needs are met; you can review Gentiva I's published CMS figures and also contact them at (704) 662-1761 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva I directly at https://www.medicare.gov/care-compare/details/hospice/101551?state=FL to confirm current CMS ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.