Good Shepherd Hospice
Lakeland, FL · Medicare-certified hospice (CCN 101550)
CMS process measure: 99.88 (state average 97.19 — above state average)
Serves: 122 ZIP codes (is yours included? →) · Phone: (863) 682-0067 · Verify on Medicare Care Compare ↗
Good Shepherd Hospice received a 4-star family caregiver rating from CMS, with 89% of surveyed families saying they would definitely recommend it. Its CMS composite process score of 99.88 is above the Florida state average of 97.19.
Good Shepherd Hospice serves 122 ZIP codes from its Lakeland, Florida office in Polk County.
Yes, Good Shepherd Hospice is Medicare-certified (CCN 101550, since 2008); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Good Shepherd Hospice is a non-profit hospice located in Lakeland, Florida, serving Polk County and surrounding areas. It has been Medicare-certified since March 21, 2008, meaning it has met federal health and safety standards for hospice care for over 15 years.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Good Shepherd Hospice an overall rating of 4 stars. Among survey respondents, 89% said they would definitely recommend this hospice to others, and 85% rated their overall experience 9 or 10 on a 10-point scale. These figures reflect the experiences reported by families of patients who received care.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of recommended care processes, Good Shepherd Hospice scored 99.88, which is above the Florida state average of 97.19. CMS also reports a care index score of 10 for this hospice and notes that visits occurred in the last days of life for 61.9% of patients, based on the CMS data set referenced here.
Good Shepherd Hospice reports serving 122 ZIP codes from its Lakeland office, reflecting a broad service area within the region.
All figures above come from CMS Care Compare data. Where a measure is not mentioned, CMS has not published it for this hospice, which can happen with smaller patient counts and does not indicate poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Good Shepherd Hospice is Medicare-certified (CCN 101550) since March 21, 2008, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 4-star family caregiver rating, with 89% of respondents saying they would definitely recommend the hospice and 85% rating their overall experience 9 or 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.88, above the Florida state average of 97.19, according to CMS Care Compare.
What areas and ZIP codes does this hospice serve?
Good Shepherd Hospice serves 122 ZIP codes from its Lakeland, Florida office in Polk County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 122 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice. Ownership type does not directly determine quality, but it can be a useful factor for families comparing providers.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since March 21, 2008.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and generally have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up on care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; please contact Good Shepherd Hospice at (863) 682-0067 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; please contact Good Shepherd Hospice at (863) 682-0067 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, quality measure scores, service area, and how care is coordinated; contact Good Shepherd Hospice at (863) 682-0067 for specifics not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up Good Shepherd Hospice (CCN 101550) directly at https://www.medicare.gov/care-compare/details/hospice/101550?state=FL.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.