Gentiva
Joplin, MO · Medicare-certified hospice (CCN 261585)
CMS process measure: 98.4 (state average 95.27 — above state average)
Serves: 75 ZIP codes (is yours included? →) · Phone: (417) 782-6811 · Verify on Medicare Care Compare ↗
Gentiva earned 4 stars from family caregivers in the CMS CAHPS survey, with 85% saying they would definitely recommend it, and its composite process score of 98.40 is above the Missouri state average of 95.27. These figures come from CMS Care Compare data.
Gentiva serves 75 ZIP codes from its office in Joplin, Missouri, located in Jasper County.
Yes, Gentiva is Medicare-certified (CCN 261585, since 2000); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice provider based in Joplin, Missouri, serving families in Jasper County and surrounding areas. The hospice has been Medicare-certified since February 10, 2000 (CCN 261585).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Gentiva an overall rating of 4 stars. Of those surveyed, 85% said they would definitely recommend this hospice to others, and 83% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of core care processes, Gentiva scored 98.40, which is above the Missouri state average of 95.27. CMS also reports a care index score of 9 for this hospice, and data show that 76.8% of patients received visits in the last days of life, based on the most recent published measures.
Gentiva's service area, as listed on Medicare Care Compare, spans 75 ZIP codes from its Joplin office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details beyond that are provided here. All figures in this profile come from CMS Care Compare data as most recently published; where a measure is not listed, CMS has not published it for this hospice, which is often due to small patient counts rather than any indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified under CCN 261585, effective February 10, 2000, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Gentiva received an overall rating of 4 stars, with 85% of family caregivers saying they would definitely recommend it and 83% rating their experience 9 or 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 98.40, which is above the Missouri state average of 95.27, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Gentiva serves 75 ZIP codes from its office in Joplin, Missouri, in Jasper County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 75 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type is one factor families may consider alongside CMS quality and survey data, but it doesn't by itself determine quality of care.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since February 10, 2000.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to manage symptoms, while hospice care is generally for patients who have decided to stop curative treatment and focuses on comfort and quality of life in the final phase of illness.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care from curing an illness to comfort, dignity, and quality of life; it does not mean giving up care, only changing its goals.
Where is hospice care provided — at home or in a facility?
The data provided doesn't specify where Gentiva delivers care; please contact the hospice at (417) 782-6811 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care with Gentiva, contact the hospice directly at (417) 782-6811 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measures, service area, and how care is coordinated; you can review Gentiva's published CMS figures and also ask the hospice directly at (417) 782-6811.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 261585) directly at https://www.medicare.gov/care-compare/details/hospice/261585?state=MO to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.