Gentiva
Miami, FL · Medicare-certified hospice (CCN 101548)
CMS process measure: 94.4 (state average 97.19 — below state average)
Serves: 171 ZIP codes (is yours included? →) · Phone: (786) 388-1400 · Verify on Medicare Care Compare ↗
Gentiva received 3 out of 5 stars from family caregivers in the CMS survey, with 78% saying they would definitely recommend the hospice. On CMS's composite process-of-care measure, it scored 94.40, below the Florida state average of 97.19.
Gentiva serves 171 ZIP codes from its office in Miami, Florida, in Miami-Dade County.
Yes, Gentiva is Medicare-certified (CCN 101548, since 2006); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Miami, Florida, serving families in Miami-Dade County and the surrounding area. It has been Medicare-certified since June 5, 2006 (CCN 101548).
According to CMS Care Compare's CAHPS Hospice Survey data, family caregivers gave Gentiva an overall rating of 3 stars. Of those surveyed, 78% said they would definitely recommend this hospice to others, and 78% rated their experience with the hospice a 9 or 10 out of 10.
On CMS's composite process-of-care measure, Gentiva scored 94.40, which is below the Florida state average of 97.19. This composite reflects how consistently the hospice performed a bundle of recommended care processes for patients. CMS also reported that 58.4% of patients received visits from hospice staff in the last days of life, and a care index score of 10 was published for this provider.
Gentiva's service area, as reported to CMS, covers 171 ZIP codes, reflecting a fairly broad reach from its Miami office.
All figures above come from the most recently published CMS Care Compare data for this hospice. Where a measure is not mentioned here, CMS has not published it for Gentiva, which can occur simply because of small patient counts and does not by itself indicate anything about quality.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are included here.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 101548) since June 5, 2006, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Gentiva an overall CAHPS rating of 3 stars, with 78% saying they would definitely recommend the hospice and 78% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process-of-care score is 94.40, which is below the Florida state average of 97.19, according to CMS data. CMS also published a care index score of 10 and reported that 58.4% of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 171 ZIP codes from its office in Miami, Florida, in Miami-Dade County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 171 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type alone does not determine quality of care; CMS quality measures and family caregiver surveys offer more direct insight.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since June 5, 2006.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to stop curative treatment and focus on comfort near the end of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than curative treatment for the terminal illness, but patients can still receive treatment for unrelated conditions and can leave hospice care if their wishes change.
Where is hospice care provided — at home or in a facility?
The provided CMS data does not specify where Gentiva delivers care; contact the hospice at (786) 388-1400 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; contact Gentiva at (786) 388-1400 and confirm information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS caregiver ratings, CMS quality measures, service area, and how the hospice supports patients and families — you can review Gentiva's published figures above and ask the hospice directly at (786) 388-1400 for anything not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 101548) directly at https://www.medicare.gov/care-compare/details/hospice/101548?state=FL to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.