Gentiva
Orlando, FL · Medicare-certified hospice (CCN 101540)
CMS process measure: 94.23 (state average 97.19 — below state average)
Serves: 74 ZIP codes (is yours included? →) · Phone: (407) 514-1300 · Verify on Medicare Care Compare ↗
Gentiva received a 1 out of 5 star rating from family caregivers in the CMS CAHPS survey, with 64% saying they would definitely recommend it. Its CMS composite process score of 94.23 is below the Florida state average of 97.19.
Gentiva serves 74 ZIP codes from its Orlando, Florida office in Orange County.
Yes, Gentiva is Medicare-certified (CCN 101540, since 1998); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Orlando, Florida, serving families in Orange County and surrounding areas. The hospice has been Medicare-certified since August 12, 1998, and operates under CCN 101540.
According to CMS Care Compare survey data (CAHPS), family caregivers gave Gentiva an overall star rating of 1 out of 5. Sixty-four percent of surveyed caregivers said they would definitely recommend the hospice, and 64% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences of families who responded to the CMS survey and are the most recent data published by CMS.
On CMS's composite process measure, which reflects how consistently a hospice follows recommended care processes, Gentiva scored 94.23, compared to a Florida state average of 97.19 — placing it below the state average. CMS also reports that 51.7% of patients received visits in the last days of life, according to the published care index data.
Gentiva's service area, as reported to CMS, spans 74 ZIP codes from its Orlando office.
The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility. All figures in this profile come from CMS Care Compare data and reflect the most recent published vintage; families are encouraged to verify current details directly on Care Compare or by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva is Medicare-certified (CCN 101540) since August 12, 1998, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey gave Gentiva an overall family caregiver star rating of 1 out of 5, with 64% of caregivers saying they would definitely recommend the hospice and 64% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process score is 94.23, which is below the Florida state average of 97.19.
What areas and ZIP codes does this hospice serve?
Gentiva serves 74 ZIP codes from its Orlando, Florida office in Orange County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 74 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type does not by itself indicate quality of care; CMS quality and survey data provide a more direct picture.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since August 12, 1998.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have chosen to stop treatments aimed at curing their illness, typically when a doctor determines life expectancy is six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up all care, and patients can still receive treatment for pain, symptoms, and other needs.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for Gentiva; please contact the hospice at (407) 514-1300 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not detail the enrollment process; please contact Gentiva at (407) 514-1300 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, CMS quality scores, service area, and how a hospice communicates with families; contacting Gentiva directly at (407) 514-1300 and reviewing Medicare Care Compare can help answer these questions.
How do I verify this hospice on Medicare Care Compare?
You can review Gentiva's official CMS listing at https://www.medicare.gov/care-compare/details/hospice/101540?state=FL.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.