Gentiva
Springfield, IL · Medicare-certified hospice (CCN 141666)
CMS process measure: 94.57 (state average 96.22 — below state average)
Serves: 139 ZIP codes (is yours included? →) · Phone: (217) 525-6200 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva a 3-star CAHPS rating, with 80% saying they would definitely recommend this hospice. On CMS's composite process measure, Gentiva scored 94.57, below the Illinois state average of 96.22.
Gentiva serves 139 ZIP codes from its Springfield, Illinois office in Sangamon County.
Yes, Gentiva is Medicare-certified (CCN 141666, since 2016); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Springfield, Illinois, serving Sangamon County and surrounding communities. It has been Medicare-certified since April 19, 2016 (CCN 141666).
According to CMS Care Compare survey data, family caregivers gave Gentiva a 3-star CAHPS rating. Of families surveyed, 80% said they would definitely recommend this hospice, and 79% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects the share of recommended care processes delivered, Gentiva scored 94.57, which falls below the Illinois state average of 96.22. CMS also reports a care index score of 10 and that 69.5% of patients received visits in the last days of life, based on the most recently published Care Compare data.
Where CMS has not published a particular measure for this hospice, that omission does not indicate poor quality — it is often the result of small patient sample sizes required for reliable reporting.
Gentiva's service area covers 139 ZIP codes from its Springfield office.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data and reflect the vintage published by CMS; families are encouraged to verify current figures directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 141666) since April 19, 2016, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 3-star CAHPS rating, with 80% of surveyed families saying they would definitely recommend Gentiva and 79% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 94.57, which is below the Illinois state average of 96.22.
What areas and ZIP codes does this hospice serve?
Gentiva serves 139 ZIP codes from its office in Springfield, Sangamon County, Illinois.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 139 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type doesn't determine quality by itself, but CMS reports quality measures separately so families can compare regardless of ownership.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since April 19, 2016.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped seeking a cure, typically with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
No, hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; patients still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care locations; please contact Gentiva at (217) 525-6200 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
Please contact Gentiva at (217) 525-6200 to learn about starting care, and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, quality measure scores compared to state averages, service area coverage, and how long a hospice has been Medicare-certified — all of which are available for Gentiva through CMS Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can view Gentiva's official CMS data at https://www.medicare.gov/care-compare/details/hospice/141666?state=IL.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.