Gentiva
Waco, TX · Medicare-certified hospice (CCN 671594)
CMS process measure: 98.59 (state average 94.72 — above state average)
Serves: 44 ZIP codes (is yours included? →) · Phone: (254) 399-0963 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family-caregiver survey results for Gentiva, often because of small patient sample sizes, so no star rating or recommend percentage is available. However, its CMS composite process measure score of 98.59 is above the Texas state average of 94.72.
Gentiva serves 44 ZIP codes from its office in Waco, Texas, located in McLennan County.
Yes, Gentiva is Medicare-certified (CCN 671594, certified since 2008); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice based in Waco, Texas, serving McLennan County and surrounding areas. It has been Medicare-certified since June 6, 2008, under CMS Certification Number (CCN) 671594.
According to CMS Care Compare data, Gentiva's CMS composite process measure score is 98.59, compared to the Texas state average of 94.72 — placing it above the state average on this measure. CMS also reports a care index score of 8 and notes that 77.1% of patients received visits during the last days of life, based on the most recently published CMS data.
CMS has not published a CAHPS family-caregiver star rating, percentage of caregivers who would definitely recommend the hospice, or percentage rating the hospice 9-10 for Gentiva in the data provided. This absence does not indicate poor quality; CMS often withholds survey results for hospices with small patient survey samples, and families should not read anything negative into it.
Gentiva's service area, as reflected in CMS data, spans 44 ZIP codes from its Waco office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost details beyond this are available in the data provided.
All figures above come from CMS Care Compare data. Families are encouraged to verify current details directly with Gentiva at (254) 399-0963 or on the Medicare Care Compare website.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 671594, certified since June 6, 2008), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family-caregiver survey results for Gentiva; this is often due to small patient counts and does not indicate anything negative about care quality.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process measure score is 98.59, above the Texas state average of 94.72, and CMS also reports a care index score of 8 with 77.1% of patients receiving visits in their last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 44 ZIP codes from its Waco, Texas office in McLennan County, according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 44 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type is one factor among several to consider, alongside CMS quality measures and survey results.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since June 6, 2008.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than curative treatment for the terminal illness, but it does not mean giving up all care — patients still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The CMS data provided doesn't specify where Gentiva delivers care; please contact the hospice at (254) 399-0963 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; contact Gentiva directly at (254) 399-0963 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CMS quality measures, caregiver survey results, service area, staffing, and how care is coordinated; contact Gentiva at (254) 399-0963 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can view Gentiva's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/671594?state=TX to confirm current certification and quality data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.