Heartland Hospice
Columbus, OH · Medicare-certified hospice (CCN 361620)
CMS process measure: 98.84 (state average 97.03 — above state average)
Serves: 186 ZIP codes (is yours included? →) · Phone: (614) 840-9856 · Verify on Medicare Care Compare ↗
Heartland Hospice has a 3-star family caregiver rating on the CMS CAHPS survey, with 83% of caregivers saying they would definitely recommend it. Its CMS composite process score of 98.84 is above the Ohio state average of 97.03.
Heartland Hospice serves 186 ZIP codes from its Columbus, Ohio office in Franklin County.
Yes, Heartland Hospice is Medicare-certified (CCN 361620, since 2004); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice is a for-profit hospice located in Columbus, Ohio, serving Franklin County and the surrounding region. It has been Medicare-certified since November 23, 2004, under CMS Certification Number (CCN) 361620.
According to CMS Care Compare's CAHPS Hospice Survey of family caregivers, Heartland Hospice received an overall rating of 3 stars. Among surveyed caregivers, 83% said they would definitely recommend this hospice to others, and 79% rated the hospice a 9 or 10 out of 10.
On CMS's composite process measure, which reflects the consistency of care processes such as timely visits and symptom management, Heartland Hospice scored 98.84, which is above the Ohio state average of 97.03. CMS also reports a care index score of 9 and notes that 64.8% of patients received visits from hospice staff in the last days of life.
Heartland Hospice's service area, as reported to CMS, spans 186 ZIP codes, indicating a broad reach from its Columbus office.
All figures above are drawn from CMS Care Compare data as reported by the hospice; where a measure is not listed here, CMS has not published it for this hospice, which can happen simply due to small patient counts and does not by itself indicate anything about quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here. Families are encouraged to verify current figures directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartland Hospice is Medicare-certified (CCN 361620) since November 23, 2004, and the Medicare hospice benefit covers hospice care for patients whose doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Heartland Hospice received a 3-star overall rating, with 83% of caregivers saying they would definitely recommend it and 79% rating it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Heartland Hospice's composite process score is 98.84, above the Ohio state average of 97.03; CMS also reports a care index score of 9 and 64.8% of patients receiving visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Heartland Hospice serves 186 ZIP codes from its Columbus, Ohio location in Franklin County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 186 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice is a for-profit organization; ownership type does not, by itself, determine quality, and CMS reports the same quality measures regardless of ownership.
How long has this hospice been Medicare-certified?
Heartland Hospice has been Medicare-certified since November 23, 2004.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure for patients who typically have a life expectancy of six months or less as certified by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting focus from curative treatment to comfort and quality of life; it does not mean giving up care, and patients continue to receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Heartland Hospice delivers care; please contact the hospice at (614) 840-9856 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To start hospice care, contact Heartland Hospice directly at (614) 840-9856 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how quickly staff respond to needs, and how the hospice's quality scores compare to state averages — all of which can be reviewed on Medicare Care Compare and by calling the hospice at (614) 840-9856.
How do I verify this hospice on Medicare Care Compare?
You can verify Heartland Hospice's certification and quality data at https://www.medicare.gov/care-compare/details/hospice/361620?state=OH.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.