Heartland Hospice (Flint)
Flint, MI · Medicare-certified hospice (CCN 231589)
CMS process measure: 91.38 (state average 97.27 — below state average)
Serves: 52 ZIP codes (is yours included? →) · Phone: (810) 230-1318 · Verify on Medicare Care Compare ↗
Heartland Hospice (Flint) received a 4-star family caregiver rating on the CMS CAHPS survey, with 85% of caregivers saying they would definitely recommend it. Its CMS composite process score of 91.38 is below the Michigan state average of 97.27.
Heartland Hospice (Flint) serves 52 ZIP codes from its office in Flint, Michigan, in Genesee County.
Yes, Heartland Hospice (Flint) is Medicare-certified (CCN 231589, since April 11, 2000); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Flint) is a for-profit hospice located in Flint, Michigan, serving families in Genesee County and surrounding communities. It has been Medicare-certified since April 11, 2000 (CCN 231589).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall rating of 4 stars. Of those surveyed, 85% said they would definitely recommend this hospice to others, and 80% rated their experience of care a 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Heartland Hospice (Flint) scored 91.38, which is below the Michigan state average of 97.27. CMS also reports a care index score of 8 and notes that visits occurred in the last days of life for 70.9% of patients, based on the same reporting period.
Heartland Hospice (Flint) serves patients across 52 ZIP codes from its Flint office. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost information is provided here beyond that.
All figures above come from CMS Care Compare data as published for this hospice. Where a measure is not mentioned, CMS has not published it for this provider, which can happen simply due to small patient counts and does not by itself indicate a quality concern. Families are encouraged to review the full record directly on Medicare Care Compare and to contact the hospice with any questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartland Hospice (Flint) is Medicare-certified (CCN 231589) since April 11, 2000, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
On the CMS CAHPS survey, family caregivers gave this hospice a 4-star overall rating, with 85% saying they would definitely recommend it and 80% rating their care experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 91.38, which is below the Michigan state average of 97.27; CMS also reports a care index score of 8 and visits in the last days of life for 70.9% of patients.
What areas and ZIP codes does this hospice serve?
Heartland Hospice (Flint) serves 52 ZIP codes from its Flint, Michigan office in Genesee County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 52 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a for-profit hospice; ownership type does not by itself determine quality, so it's best considered alongside CMS survey and quality scores.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since April 11, 2000.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure when a person is nearing the end of life, typically with a prognosis of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
No — hospice does not mean giving up; it means shifting the focus of care toward comfort, dignity, and quality of life rather than curing the underlying illness.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact them at (810) 230-1318 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Heartland Hospice (Flint) at (810) 230-1318 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measure scores compared to the state average, service area, and how care is coordinated — all of which are worth confirming directly with the hospice at (810) 230-1318.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Flint), CCN 231589, at https://www.medicare.gov/care-compare/details/hospice/231589?state=MI to review its current CMS-published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.