Heartland Hospice (Jacksonville)
Jacksonville, FL · Medicare-certified hospice (CCN 101549)
CMS process measure: 98.28 (state average 97.19 — above state average)
Serves: 65 ZIP codes (is yours included? →) · Phone: (904) 737-2553 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice (Jacksonville) a CAHPS star rating of 2 out of 5, with 74% saying they would definitely recommend it. On CMS's composite process measure, this hospice scored 98.28, above the Florida state average of 97.19.
Heartland Hospice (Jacksonville) serves 65 ZIP codes from its Jacksonville, FL office in Duval County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Heartland Hospice (Jacksonville) is Medicare-certified, with CCN 101549, certified since November 15, 2007. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Jacksonville) is a non-profit hospice serving Jacksonville, Florida and surrounding communities in Duval County. It has been Medicare-certified since November 15, 2007 (CCN 101549).
According to CMS Care Compare survey data, family caregivers gave this hospice a CAHPS star rating of 2 out of 5. In the same survey, 74% of family caregivers said they would definitely recommend this hospice, and 74% rated the hospice's care between 9 and 10 on a 10-point scale.
On CMS's composite process measure — which reflects how consistently the hospice performs a bundle of recommended care processes — this hospice scored 98.28, compared with a Florida state average of 97.19, placing it above the state average. CMS also reports a care index score of 10 and indicates that 54.0% of patients received visits from staff in the last days of life, based on published CMS data.
This hospice's service area, as reflected in CMS data, covers 65 ZIP codes from its Jacksonville office.
Where CMS has not published a particular measure for this hospice, that is often due to small patient counts and should not be read as a sign of poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here. All figures above come from CMS Care Compare data and reflect the most recently published survey vintage available for this hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice (Jacksonville) is Medicare-certified (CCN 101549) since November 15, 2007, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS survey data shows a CAHPS star rating of 2 out of 5, with 74% of family caregivers saying they would definitely recommend this hospice and 74% rating the care 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice's composite process score is 98.28, compared with a Florida state average of 97.19, placing it above the state average.
What areas and ZIP codes does this hospice serve?
According to CMS data, this hospice serves 65 ZIP codes from its Jacksonville, FL office in Duval County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 65 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a non-profit. Ownership type is one factor among several CMS reports, and families may weigh it alongside survey results and quality measures.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since November 15, 2007.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curative treatment, but it does not mean giving up all care — hospice teams work to manage symptoms and support patients and families.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; contact Heartland Hospice (Jacksonville) at (904) 737-2553 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data available does not describe the intake process; contact Heartland Hospice (Jacksonville) at (904) 737-2553 to learn how to begin care and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measures, service area, and how care is delivered; you can review this hospice's published figures above and contact it directly at (904) 737-2553 for anything not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Jacksonville), CCN 101549, at https://www.medicare.gov/care-compare/details/hospice/101549?state=FL to review the latest CMS-published figures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.