Heartland Hospice (Kansas City)
Independence, MO · Medicare-certified hospice (CCN 261572)
CMS process measure: 95.04 (state average 95.27 — at state average)
Serves: 129 ZIP codes (is yours included? →) · Phone: (816) 943-1798 · Verify on Medicare Care Compare ↗
Heartland Hospice (Kansas City) received a 4-star family caregiver rating on the CMS CAHPS survey, with 85% of caregivers saying they would definitely recommend it. Its CMS composite process score of 95.04 is about at the Missouri state average of 95.27.
Heartland Hospice (Kansas City) serves 129 ZIP codes from its Independence, Missouri office in Jackson County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Heartland Hospice (Kansas City) is Medicare-certified, with CCN 261572, certified since July 5, 1996. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Heartland Hospice (Kansas City) is a non-profit hospice located in Independence, Missouri, in Jackson County. It has been Medicare-certified since July 5, 1996, under CMS Certification Number (CCN) 261572.
According to CMS Care Compare's CAHPS Hospice Survey data, family caregivers who responded gave Heartland Hospice a 4-star rating overall. Eighty-five percent of surveyed caregivers said they would definitely recommend this hospice to others, and 83% rated the hospice a 9 or 10 out of 10. These figures reflect the experiences reported by family caregivers who took part in the CMS survey, not clinical outcomes.
On CMS's composite process measure, which reflects how consistently the hospice performs a bundle of recommended care processes, Heartland Hospice scored 95.04, compared to the Missouri state average of 95.27 — CMS classifies this as at the state average. CMS also reports a care index score of 10 and notes that 70.8% of patients received visits during their last days of life, per CMS data.
Heartland Hospice reports serving 129 ZIP codes from its Independence, MO office, suggesting a broad regional service area.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data; families should confirm current details directly with the hospice or on Care Compare, since CMS updates these figures periodically.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice (Kansas City) is Medicare-certified (CCN 261572) since July 5, 1996, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, this hospice earned a 4-star rating, with 85% of family caregivers saying they would definitely recommend it and 83% rating it a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 95.04, which CMS classifies as at the state average compared to Missouri's average of 95.27.
What areas and ZIP codes does this hospice serve?
It reports serving 129 ZIP codes from its Independence, Missouri office in Jackson County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 129 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice (Kansas City) is organized as a non-profit hospice; CMS collects this information but ownership type alone does not indicate quality.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 5, 1996.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped curative treatment and typically have a life expectancy of six months or less, as determined by a doctor.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up all care, and patients can still receive treatment for other conditions and symptom relief.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Heartland Hospice (Kansas City) at (816) 943-1798 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
Starting hospice care typically requires a doctor's certification of eligibility; contact Heartland Hospice (Kansas City) directly at (816) 943-1798 to learn about their specific process.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, service area, staffing availability, and how care needs are met after hours; contact Heartland Hospice (Kansas City) at (816) 943-1798 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Kansas City) using CCN 261572 at https://www.medicare.gov/care-compare/details/hospice/261572?state=MO.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.