Phoenix Home Care And Hospice
Independence, MO · Medicare-certified hospice (CCN 261670)
CMS process measure: 96.27 (state average 95.27 — at state average)
Serves: 97 ZIP codes (is yours included? →) · Phone: (816) 373-7442 · Verify on Medicare Care Compare ↗
Phoenix Home Care And Hospice received a 4-star rating from family caregivers in the CMS CAHPS survey, with 82% saying they would definitely recommend it. Its CMS composite process score of 96.27 is at the Missouri state average of 95.27.
Phoenix Home Care And Hospice serves 97 ZIP codes from its Independence, Missouri office in Jackson County. Families can contact the hospice directly to confirm whether their specific address is included in the service area.
Yes, Phoenix Home Care And Hospice is Medicare-certified, with CCN 261670, certified since July 26, 2016. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Phoenix Home Care And Hospice is a for-profit hospice provider based in Independence, Missouri, serving families in Jackson County and the surrounding region. The hospice has been Medicare-certified since July 26, 2016, under CMS Certification Number (CCN) 261670.
According to CMS Care Compare survey data, family caregivers gave Phoenix Home Care And Hospice a 4-star rating in the CAHPS Hospice Survey. Of those surveyed, 82% said they would definitely recommend the hospice to others, and 82% rated their overall experience 9 or 10 out of 10. These figures reflect the direct experiences of family caregivers who worked with the hospice's care team.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of key care processes, Phoenix Home Care And Hospice scored 96.27, compared to the Missouri state average of 95.27 — placing it at the state average. CMS reports the hospice's care index score as 10, and notes that 65.5% of patients received visits during the last days of life, based on the most recently published CMS Care Compare data.
The hospice reports serving 97 ZIP codes from its Independence, MO office, indicating a broad service area across the region.
As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients. No additional cost information is provided here. Families are encouraged to verify current details directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Phoenix Home Care And Hospice is Medicare-certified (CCN 261670) since July 26, 2016, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave the hospice a 4-star CAHPS rating, with 82% saying they would definitely recommend it and 82% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 96.27, compared to the Missouri state average of 95.27, placing it at the state average.
What areas and ZIP codes does this hospice serve?
It serves 97 ZIP codes from its Independence, Missouri office in Jackson County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 97 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Phoenix Home Care And Hospice is a for-profit hospice; ownership type does not by itself indicate quality, but it is disclosed by CMS for transparency.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 26, 2016.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped pursuing curative treatment and are expected to have a limited life expectancy.
Does choosing hospice mean giving up treatment?
No — hospice means shifting the focus of care to comfort, dignity, and quality of life rather than curing the underlying illness; it does not mean giving up care or attention.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; please contact Phoenix Home Care And Hospice at (816) 373-7442 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
Please contact Phoenix Home Care And Hospice directly at (816) 373-7442 to learn about their process for beginning care, and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice performs on CMS quality measures, and the specific ZIP codes or areas served — all of which are reported here from CMS Care Compare data.
How do I verify this hospice on Medicare Care Compare?
You can view Phoenix Home Care And Hospice's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/261670?state=MO.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.