Heartland Hospice (Monroe)
Monroe, MI · Medicare-certified hospice (CCN 231609)
CMS process measure: 100 (state average 97.27 — above state average)
Serves: 39 ZIP codes (is yours included? →) · Phone: (734) 240-8939 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice (Monroe) 3 out of 5 stars in the CMS CAHPS survey, with 82% saying they would definitely recommend it. Its CMS composite process score of 100.00 is above the Michigan state average of 97.27.
Heartland Hospice (Monroe) serves 39 ZIP codes from its Monroe, Michigan office in Monroe County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Heartland Hospice (Monroe) is Medicare-certified, with CCN 231609, certified since 2008. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Monroe) is a Medicare-certified hospice provider located in Monroe, Monroe County, Michigan. It is classified by CMS as an "Other" ownership type and has been Medicare-certified since March 26, 2008.
According to CMS Care Compare data drawn from the CAHPS Hospice Survey of family caregivers, Heartland Hospice (Monroe) received an overall rating of 3 out of 5 stars. Among surveyed family caregivers, 82% said they would definitely recommend this hospice to others, and 79% rated their overall experience with the hospice as 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Heartland Hospice (Monroe) scored 100.00, compared to a Michigan state average of 97.27. CMS categorizes this as above the state average. CMS also reports a care index score of 9 and notes that 50.5% of patients had visits from hospice staff in the last days of life, according to the published data.
Heartland Hospice (Monroe) reports serving 39 ZIP codes from its Monroe, Michigan office, indicating a moderately broad service area in the surrounding region.
All figures above are drawn from CMS Care Compare data as published for this hospice; families should check the Care Compare website for the most current data. The Medicare hospice benefit covers hospice care for eligible patients; no cost details beyond this general fact are provided here.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartland Hospice (Monroe) is Medicare-certified (CCN 231609), certified since March 26, 2008. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Heartland Hospice (Monroe) received 3 out of 5 stars, with 82% of family caregivers saying they would definitely recommend it and 79% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 100.00, compared to Michigan's state average of 97.27, placing it above the state average on this measure.
What areas and ZIP codes does this hospice serve?
Heartland Hospice (Monroe) reports serving 39 ZIP codes from its Monroe, Michigan office in Monroe County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 39 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS lists Heartland Hospice (Monroe)'s ownership type as "Other." Ownership type alone does not determine quality of care; CAHPS and process measures give more direct insight into patient experience.
How long has this hospice been Medicare-certified?
Heartland Hospice (Monroe) has been Medicare-certified since March 26, 2008.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to ease symptoms, while hospice care focuses on comfort for people who have chosen to stop curative treatment, typically when life expectancy is limited to six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up all care, and patients can still receive medical attention for symptom relief and support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice provides care; contact Heartland Hospice (Monroe) at (734) 240-8939 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Heartland Hospice (Monroe) at (734) 240-8939 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about services offered, coverage area, staff availability, and CMS quality ratings; contact Heartland Hospice (Monroe) at (734) 240-8939 for specifics and review its listing on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Monroe) directly on Medicare Care Compare at https://www.medicare.gov/care-compare/details/hospice/231609?state=MI using CCN 231609.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.