Heartlinks
Grandview, WA · Medicare-certified hospice (CCN 501519)
CMS process measure: 97.88 (state average 98.45 — at state average)
Serves: 29 ZIP codes (is yours included? →) · Phone: (509) 837-1676 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartlinks a 4 out of 5 star rating in the CMS CAHPS survey, with 88% saying they would definitely recommend it. Its CMS composite process score of 97.88 is at the Washington state average of 98.45.
Heartlinks serves 29 ZIP codes from its office in Grandview, Washington, in Yakima County.
Yes, Heartlinks is Medicare-certified, with CCN 501519, certified since 1988; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartlinks is a non-profit hospice based in Grandview, Washington, in Yakima County. It has been Medicare-certified since August 9, 1988, meaning it has provided end-of-life care to Medicare beneficiaries for over three decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Heartlinks an overall star rating of 4 out of 5. Among those surveyed, 88% said they would definitely recommend this hospice to others, and 83% rated their experience of care between 9 and 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice delivers a bundle of recommended care processes, Heartlinks scored 97.88, compared to the Washington state average of 98.45. CMS characterizes this as being at the state average. CMS also reports a care index score of 9, and that 53.8% of patients received visits in the last days of life, though CMS has not published every possible quality measure for every hospice, often due to small patient counts; this does not indicate poor quality.
Heartlinks reports serving 29 ZIP codes from its Grandview office. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; this listing does not include cost information beyond that.
All figures above are drawn from CMS Care Compare data and may be updated periodically by CMS.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Heartlinks is Medicare-certified (CCN 501519, since 1988), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Heartlinks received a 4 out of 5 star rating, with 88% of family caregivers saying they would definitely recommend it and 83% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Heartlinks' composite process measure score is 97.88, which CMS reports as being at the Washington state average of 98.45.
What areas and ZIP codes does this hospice serve?
Heartlinks serves 29 ZIP codes from its office in Grandview, Yakima County, Washington.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 29 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartlinks is a non-profit hospice. Ownership type does not by itself determine quality of care, but it is a factor some families like to know.
How long has this hospice been Medicare-certified?
Heartlinks has been Medicare-certified since August 9, 1988.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a life-limiting illness who have generally stopped curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; please contact Heartlinks at (509) 837-1676 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Heartlinks at (509) 837-1676 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, quality measure scores, service area, and how care is coordinated; contact Heartlinks at (509) 837-1676 for specifics not listed here.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartlinks directly at https://www.medicare.gov/care-compare/details/hospice/501519?state=WA to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.