Journey Hospice Care Inc.
Upland, CA · Medicare-certified hospice (CCN A01617)
CMS process measure: 86.78 (state average 93.41 — below state average)
Serves: 94 ZIP codes (is yours included? →) · Phone: (909) 399-3945 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS reported that 81% would definitely recommend Journey Hospice Care Inc., though CMS has not published a summary star rating for this hospice. On CMS's composite process measure, it scored 86.78 versus a California state average of 93.41, placing it below the state average.
Journey Hospice Care Inc. serves 94 ZIP codes from its office in Upland, California, in San Bernardino County.
Yes, Journey Hospice Care Inc. is Medicare-certified (CCN A01617, since August 2019); the Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Journey Hospice Care Inc. is a for-profit hospice based in Upland, California, serving families in San Bernardino County and the surrounding area. It has been Medicare-certified since August 6, 2019 (CCN A01617).
According to CMS Care Compare data, family caregivers surveyed through the CAHPS Hospice Survey reported that 81% would definitely recommend this hospice, and 82% rated their overall experience of care between 9 and 10 out of 10. CMS has not published a summary star rating for this hospice in the data available here, which can happen when survey samples are small; this should not be read as an indicator of poor quality.
On CMS's composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, Journey Hospice Care Inc. scored 86.78, compared with a California state average of 93.41 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that visits occurred in the last days of life for 14.4% of the patients measured.
Journey Hospice Care Inc. reports serving 94 ZIP codes from its Upland office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a physician certifies a terminal prognosis; no separate cost information is provided here. All figures above come from CMS Care Compare data and may not reflect the most recent reporting period; families are encouraged to verify current figures directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Journey Hospice Care Inc. is Medicare-certified under CCN A01617, effective August 6, 2019, and the Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, 81% of family caregivers said they would definitely recommend this hospice, and 82% rated their overall experience 9 or 10 out of 10. CMS has not published a summary star rating for this hospice in this data.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 86.78, compared with a California state average of 93.41, placing it below the state average on this measure. CMS also lists a care index score of 10 and notes visits occurred in the last days of life for 14.4% of patients measured.
What areas and ZIP codes does this hospice serve?
Journey Hospice Care Inc. reports serving 94 ZIP codes from its office in Upland, California, in San Bernardino County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 94 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Journey Hospice Care Inc. is a for-profit hospice. Ownership type alone does not determine quality of care; CMS survey and process measures are more direct indicators of experience and performance.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since August 6, 2019.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness to ease symptoms, while hospice care focuses on comfort rather than cure for patients expected to have six months or less to live if the illness runs its usual course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than treatments aimed at curing the illness; it does not mean no care is given, and patients can generally still receive medications and support for pain and other symptoms.
Where is hospice care provided — at home or in a facility?
This information is not included in the CMS data provided; please contact Journey Hospice Care Inc. at (909) 399-3945 or check Medicare Care Compare for details on where care is delivered.
How do I start hospice care with this provider?
The data here does not describe the enrollment process; please contact Journey Hospice Care Inc. directly at (909) 399-3945 to ask how to begin services.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, how quality measures compare to the state average, service area, and how care needs are met at home or elsewhere; contacting the hospice at (909) 399-3945 and reviewing Medicare Care Compare can help answer specifics not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up Journey Hospice Care Inc. (CCN A01617) directly at https://www.medicare.gov/care-compare/details/hospice/A01617?state=CA to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.