Journey Hospice Services, Inc
Burbank, CA · Medicare-certified hospice (CCN 921596)
CMS process measure: 84.51 (state average 93.41 — below state average)
Serves: 81 ZIP codes (is yours included? →) · Phone: (818) 558-4300 · Verify on Medicare Care Compare ↗
CMS has not published a CAHPS family caregiver star rating or recommend percentage for Journey Hospice Services, Inc. On the CMS composite process measure, it scored 84.51, which is below the California state average of 93.41.
Journey Hospice Services, Inc serves 81 ZIP codes from its Burbank, California office in Los Angeles County.
Yes, Journey Hospice Services, Inc is Medicare-certified (CCN 921596, since January 27, 2017); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Journey Hospice Services, Inc is a for-profit hospice based in Burbank, California, serving Los Angeles County. It has been Medicare-certified since January 27, 2017, under CMS Certification Number (CCN) 921596.
CMS Care Compare data does not include a CAHPS family caregiver survey star rating, percentage who would definitely recommend, or percentage rating the hospice 9-10 for this provider. This gap in published survey results is often the result of too few patient surveys to report reliably, and it should not be read as a sign of poor quality — CMS simply has not published these figures for this hospice.
On the CMS composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, Journey Hospice Services, Inc scored 84.51, compared to a California state average of 93.41. This places the hospice below the state average on this particular measure, based on the most recent CMS Care Compare data available. A care index score of 8 is also reported for this hospice.
Journey Hospice Services, Inc reports serving 81 ZIP codes from its Burbank office, indicating a fairly broad service area within the surrounding region.
For eligible patients whose doctor certifies hospice eligibility, the Medicare hospice benefit covers hospice care. Families are encouraged to confirm all current details directly with the hospice and on Medicare Care Compare, as figures are updated periodically by CMS.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Journey Hospice Services, Inc is Medicare-certified (CCN 921596) since January 27, 2017, and the Medicare hospice benefit covers hospice care for patients whose doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results (star rating, recommend percentage, or top-box rating) for this hospice, which often happens when there are too few surveyed patients; this is not an indicator of poor quality.
How does this hospice score on CMS quality measures compared to the state average?
On the CMS composite process measure, Journey Hospice Services, Inc scored 84.51, compared to the California state average of 93.41 — below the state average, according to the most recent CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Journey Hospice Services, Inc reports serving 81 ZIP codes from its office in Burbank, California, in Los Angeles County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 81 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Journey Hospice Services, Inc is a for-profit hospice; ownership type is one factor CMS reports, but quality can vary within any ownership category, so it's worth reviewing the specific quality measures available.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since January 27, 2017.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is generally for patients with a life expectancy of six months or less as certified by a doctor.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care, and patients can still receive treatment for pain, symptoms, and other conditions.
Where is hospice care provided — at home or in a facility?
This data does not specify where Journey Hospice Services, Inc provides care; please contact the hospice at (818) 558-4300 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The available CMS data does not describe the intake process; please contact the hospice directly at (818) 558-4300 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores, service area, and how care is coordinated; contact the hospice at (818) 558-4300 for details not covered in this listing.
How do I verify this hospice on Medicare Care Compare?
You can look up Journey Hospice Services, Inc directly at https://www.medicare.gov/care-compare/details/hospice/921596?state=CA to review its current CMS-reported data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.