Journey Hospice
Sistersville, WV · Medicare-certified hospice (CCN 511510)
CMS process measure: 97.35 (state average 97.88 — at state average)
Serves: 26 ZIP codes (is yours included? →) · Phone: (304) 447-2464 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS reported that 93% would definitely recommend Journey Hospice, and 89% rated their experience 9 or 10 out of 10. Its CMS composite process score of 97.35 is about at the West Virginia state average of 97.88.
Journey Hospice serves 26 ZIP codes from its Sistersville, West Virginia office in Tyler County.
Yes, Journey Hospice is Medicare-certified (CCN 511510, since 1991); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Journey Hospice, located in Sistersville, West Virginia (Tyler County), is a government-owned hospice that has been Medicare-certified since May 9, 1991. It has served the region for over three decades under Medicare's certification standards.
According to CMS Care Compare data, family caregivers surveyed through the CAHPS Hospice Survey reported that 93% would definitely recommend Journey Hospice, and 89% rated their overall experience 9 or 10 out of 10. CMS has not published a specific CAHPS star rating for this hospice in the data provided, which can happen for hospices with smaller patient counts; this does not indicate poor quality.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Journey Hospice scored 97.35, compared to the West Virginia state average of 97.88 — CMS Care Compare categorizes this as at the state average. CMS also reports a care index score of 10 and notes that 71.8% of patients received visits in the final days of life, based on the same data set.
Journey Hospice's service area, per CMS data, spans 26 ZIP codes surrounding its Sistersville office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are provided here. All figures above come from CMS Care Compare data as supplied and should be verified directly on Care Compare for the most current information.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Journey Hospice is Medicare-certified, with certification dating back to May 9, 1991 (CCN 511510). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS Care Compare data, 93% of family caregivers said they would definitely recommend Journey Hospice, and 89% rated their overall experience 9 or 10 out of 10. A specific CAHPS star rating was not provided in the available data.
How does this hospice score on CMS quality measures compared to the state average?
Journey Hospice's composite process score is 97.35, compared to the West Virginia state average of 97.88 — CMS categorizes this as at the state average.
What areas and ZIP codes does this hospice serve?
Per CMS data, Journey Hospice serves 26 ZIP codes from its office in Sistersville, Tyler County, West Virginia.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 26 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Journey Hospice is government-owned. Ownership type can reflect organizational structure, but CMS quality data should be reviewed regardless of ownership category.
How long has this hospice been Medicare-certified?
Journey Hospice has been Medicare-certified since May 9, 1991, over three decades of certification.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than treatments aimed at curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The provided data does not specify care settings for Journey Hospice; please contact the hospice at (304) 447-2464 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Journey Hospice directly at (304) 447-2464 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, quality measure performance, service area, and how care is coordinated; you can review these figures for Journey Hospice on Medicare Care Compare and confirm further details by calling (304) 447-2464.
How do I verify this hospice on Medicare Care Compare?
You can look up Journey Hospice (CCN 511510) directly at https://www.medicare.gov/care-compare/details/hospice/511510?state=WV to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.