Matrix Care Hospice
Upland, CA · Medicare-certified hospice (CCN B51728)
CMS process measure: 77.27 (state average 93.41 — below state average)
Serves: 24 ZIP codes (is yours included? →) · Phone: (909) 256-3700 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family-caregiver survey results for Matrix Care Hospice, so no star rating or percentage-recommend figure is available. On the CMS composite process measure, the hospice scored 77.27, which is below the California state average of 93.41.
Matrix Care Hospice serves 24 ZIP codes from its Upland, California office, located in San Bernardino County.
Yes, Matrix Care Hospice is Medicare-certified (CCN B51728), certified since September 23, 2022; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Matrix Care Hospice is a Medicare-certified hospice serving Upland, California and surrounding communities in San Bernardino County. The hospice has been Medicare-certified since September 23, 2022, according to CMS Care Compare records. CMS Care Compare data does not list an ownership type for this hospice, so families should contact the hospice directly to confirm whether it is operated as a for-profit, non-profit, or government entity.
CMS has not published CAHPS family-caregiver survey results — such as a star rating, percentage who would definitely recommend the hospice, or percentage rating it 9-10 — for Matrix Care Hospice. This is often the case for hospices with smaller patient counts and does not indicate poor quality; it simply means CMS has not released this figure.
On the CMS composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Matrix Care Hospice scored 77.27, compared with a California state average of 93.41. This places the hospice below the state average on this particular measure. Other CMS quality figures, such as a care index score or visits-in-the-last-days-of-life percentage, have not been published for this hospice.
Matrix Care Hospice reports serving 24 ZIP codes from its Upland, California office. The Medicare hospice benefit covers hospice care for eligible patients whose doctor certifies eligibility. All figures above come from CMS Care Compare data as provided; families are encouraged to verify current details directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Matrix Care Hospice is Medicare-certified (CCN B51728), certified since September 23, 2022. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family-caregiver survey results for this hospice, which often happens with smaller patient counts and does not imply anything negative about care quality.
How does this hospice score on CMS quality measures compared to the state average?
On the CMS composite process measure, Matrix Care Hospice scored 77.27, compared with a California state average of 93.41, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
Matrix Care Hospice reports serving 24 ZIP codes from its office in Upland, San Bernardino County, California.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 24 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS Care Compare data provided does not list an ownership type for this hospice; contact the hospice at (909) 256-3700 or check Medicare Care Compare to confirm.
How long has this hospice been Medicare-certified?
Matrix Care Hospice has been Medicare-certified since September 23, 2022.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped pursuing curative treatment and typically have a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support, and patients can still receive treatment for symptoms and other conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; contact Matrix Care Hospice at (909) 256-3700 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; contact Matrix Care Hospice at (909) 256-3700 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about CMS quality scores, CAHPS survey results, services offered, and coverage area; contact Matrix Care Hospice at (909) 256-3700 for specifics not listed here.
How do I verify this hospice on Medicare Care Compare?
You can look up Matrix Care Hospice directly at https://www.medicare.gov/care-compare/details/hospice/B51728?state=CA using its CCN, B51728.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.