Mercy Health-New Life Hospice
Lorain, OH · Medicare-certified hospice (CCN 361563)
CMS process measure: 95.84 (state average 97.03 — below state average)
Serves: 29 ZIP codes (is yours included? →) · Phone: (440) 960-4555 · Verify on Medicare Care Compare ↗
Family caregivers gave Mercy Health-New Life Hospice a 4-star rating in the CMS CAHPS survey, with 86% saying they would definitely recommend it. Its CMS composite process score of 95.84 is below the Ohio state average of 97.03.
Mercy Health-New Life Hospice serves 29 ZIP codes from its Lorain, Ohio office in Lorain County. Families should contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Mercy Health-New Life Hospice is Medicare-certified (CCN 361563), certified since May 4, 1993. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Mercy Health-New Life Hospice is a non-profit hospice serving Lorain, Ohio and Lorain County, Medicare-certified since May 4, 1993 (CCN 361563). It serves 29 ZIP codes from its Lorain office.
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave this provider an overall rating of 4 stars. Among respondents, 86% said they would definitely recommend this hospice to others, and 88% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently core care processes were delivered, this hospice scored 95.84, which is below the Ohio state average of 97.03. CMS also reports a care index score of 10 for this hospice, and shows that 61.2% of patients received visits from staff in the last days of life, per Care Compare data.
Where a measure is not listed here, it means CMS has not published that figure for this hospice, often because too few patients or survey responses were recorded to report a reliable number — this is not evidence of poor quality.
The Medicare hospice benefit covers hospice care for eligible patients; no cost or fee information is provided here. All figures above come from CMS Care Compare data and reflect the most recent published vintage available; families are encouraged to review Care Compare directly and to contact the hospice for current details.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Mercy Health-New Life Hospice is Medicare-certified (CCN 361563) since May 4, 1993, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS CAHPS survey data, this hospice received a 4-star family caregiver rating, with 86% saying they would definitely recommend it and 88% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 95.84, which is below the Ohio state average of 97.03, according to Care Compare data.
What areas and ZIP codes does this hospice serve?
It serves 29 ZIP codes from its Lorain, Ohio office in Lorain County, per CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 29 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Mercy Health-New Life Hospice is a non-profit organization; ownership type is reported by CMS and families may weigh it alongside quality measures when choosing a provider.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since May 4, 1993.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to ease symptoms, while hospice care focuses on comfort for people with a life-limiting illness who have stopped pursuing curative treatment, typically with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Hospice means shifting the focus of care from curing an illness to comfort and quality of life; it does not mean giving up care, and patients can still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
This information is not included in the CMS data provided; please contact Mercy Health-New Life Hospice at (440) 960-4555 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe enrollment steps; please contact the hospice directly at (440) 960-4555 to discuss how to begin care.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, staff availability, how care needs are met in the last days of life, and services offered; contact (440) 960-4555 for specifics about this hospice.
How do I verify this hospice on Medicare Care Compare?
You can look up Mercy Health-New Life Hospice (CCN 361563) directly at https://www.medicare.gov/care-compare/details/hospice/361563?state=OH to review current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.