Mercyone Genesis
Bettendorf, IA · Medicare-certified hospice (CCN 161520)
CMS process measure: 99.18 (state average 97.19 — above state average)
Serves: 81 ZIP codes (is yours included? →) · Phone: (563) 421-5100 · Verify on Medicare Care Compare ↗
MercyOne Genesis received a 4-star rating from family caregivers in the CMS CAHPS survey, with 92% saying they would definitely recommend it. Its CMS composite process score of 99.18 is above the Iowa state average of 97.19.
MercyOne Genesis serves 81 ZIP codes from its office in Bettendorf, Iowa, located in Scott County.
Yes, MercyOne Genesis is Medicare-certified, with CCN 161520, certified since 1992. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
MercyOne Genesis is a non-profit hospice based in Bettendorf, Iowa, serving families in Scott County and the surrounding region. It has been Medicare-certified since February 13, 1992, and holds CCN 161520.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave MercyOne Genesis an overall rating of 4 stars. Ninety-two percent said they would definitely recommend this hospice to others, and 88 percent rated their overall experience as a 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently the hospice delivered a bundle of recommended care processes, MercyOne Genesis scored 99.18, which is above the Iowa state average of 97.19. CMS also reports a care index score of 10 and notes that visits occurred in the last days of life for 79.0 percent of patients, based on the data available.
MercyOne Genesis reports serving 81 ZIP codes from its Bettendorf office, reflecting a broad service area across the region.
All figures above come from CMS Care Compare data as published; families should check Care Compare directly for the most current vintage and any additional detail. Where a measure is not mentioned here, CMS may not have published it for this hospice, often because of small patient counts, which does not by itself indicate anything about quality of care.
The Medicare hospice benefit covers hospice care for eligible patients; no cost information beyond that is provided here. This profile does not describe staff, facilities, or services beyond what CMS has published.
Questions families ask
Does Medicare cover care from MercyOne Genesis?
Yes, MercyOne Genesis is Medicare-certified (CCN 161520, since 1992). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, MercyOne Genesis received a 4-star rating, with 92% of family caregivers saying they would definitely recommend it and 88% rating their overall experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
MercyOne Genesis scored 99.18 on the CMS composite process measure, which is above the Iowa state average of 97.19.
What areas and ZIP codes does this hospice serve?
MercyOne Genesis reports serving 81 ZIP codes from its Bettendorf, Iowa office in Scott County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 81 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
MercyOne Genesis is a non-profit hospice. Ownership type is one factor among many that families may consider, but CMS data shows quality varies within each ownership category.
How long has this hospice been Medicare-certified?
MercyOne Genesis has been Medicare-certified since February 13, 1992.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where MercyOne Genesis delivers care; contact the hospice at (563) 421-5100 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care, contact MercyOne Genesis at (563) 421-5100 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice performs on CMS quality measures, the size of its service area, and how to begin care — you can ask MercyOne Genesis these questions directly at (563) 421-5100.
How do I verify this hospice on Medicare Care Compare?
You can look up MercyOne Genesis directly on Medicare Care Compare at https://www.medicare.gov/care-compare/details/hospice/161520?state=IA to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.