Passages Hospice
Monroe, LA · Medicare-certified hospice (CCN 191541)
CMS process measure: 95 (state average 96.14 — below state average)
Serves: 29 ZIP codes (is yours included? →) · Phone: (318) 387-1115 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said they would definitely recommend Passages Hospice 88% of the time, with 81% giving it a 9 or 10 out of 10 rating. On CMS's composite process measure, Passages Hospice scored 95.00, compared to the Louisiana state average of 96.14, placing it slightly below the state average.
Passages Hospice serves 29 ZIP codes from its office in Monroe, Louisiana, located in Ouachita County. Families in this area can contact the hospice directly to confirm whether their specific ZIP code is included.
Yes, Passages Hospice is Medicare-certified, with CCN 191541, certified since June 3, 1996. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies that they meet eligibility requirements.
About this hospice
Passages Hospice is a for-profit hospice based in Monroe, Louisiana, serving families in Ouachita County and the surrounding area. According to CMS Care Compare data, the hospice has been Medicare-certified since June 3, 1996.
In the CMS CAHPS family caregiver survey, 88% of respondents said they would definitely recommend Passages Hospice to others, and 81% gave the hospice an overall rating of 9 or 10 out of 10. CMS has not published a specific CAHPS star rating for this hospice in the data provided.
On CMS's composite process measure, which reflects how consistently core hospice care processes were followed, Passages Hospice scored 95.00, compared with the Louisiana state average of 96.14 — placing it below the state average on this measure. CMS also reports a care index score of 8 and notes that 48.1% of patients received visits from staff in the last days of life, based on the same data vintage. Where a measure is not listed here, CMS has not published it for this hospice, which is often related to small patient counts rather than an indicator of poor quality.
Passages Hospice reports serving 29 ZIP codes from its Monroe office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Passages Hospice is Medicare-certified (CCN 191541), certified since June 3, 1996, and the Medicare hospice benefit covers hospice care for patients who are certified eligible by a doctor.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 88% of family caregivers said they would definitely recommend Passages Hospice, and 81% rated the hospice 9 or 10 out of 10. CMS has not published a separate star rating for this hospice in the available data.
How does this hospice score on CMS quality measures compared to the state average?
Passages Hospice's composite process score is 95.00, compared to the Louisiana state average of 96.14, placing it below the state average on this measure. CMS also reports that 48.1% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
Passages Hospice serves 29 ZIP codes from its office in Monroe, Louisiana, in Ouachita County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 29 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Passages Hospice is a for-profit hospice. Ownership type does not by itself determine quality; CMS survey and process measures offer a more direct look at care experience.
How long has this hospice been Medicare-certified?
Passages Hospice has been Medicare-certified since June 3, 1996, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped curative treatment and are expected to have a limited life expectancy, typically six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support, and patients may leave hospice if their situation changes.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for Passages Hospice; contact the hospice at (318) 387-1115 to ask where they typically provide care.
How do I start hospice care with this provider?
The data provided does not describe the intake process; contact Passages Hospice directly at (318) 387-1115 to learn how to begin care and confirm current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver recommendation rates, how the hospice performs on CMS process measures, what areas it serves, and how to reach the care team; Passages Hospice can be reached at (318) 387-1115 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Passages Hospice (CCN 191541) directly at https://www.medicare.gov/care-compare/details/hospice/191541?state=LA to review the latest published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.